Collections Executive — Customer-Centric Debt Recovery

Elite Personnel Ltd; Tamworth; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Career progression

Employee benefits

Study support and professional quals

Online training and career development

Free secure parking

Job summary

Elite Personnel Ltd in Tamworth is recruiting Collections Executives (Full Time & Part Time) for a respected financial services organisation. You will speak with customers in arrears to recover balances and agree payment solutions, using empathy and clear communication.

You will handle outbound calls on an auto-dialler, take secure payments by phone, issue invoices and statements, and support customers to regain control of their accounts.

Qualifications

• Graduate level education is preferred but not essential.
• Confident communication with a customer-first mindset.
• Calm, professional and solutions-focused.
• Prior collections experience required.

Responsibilities

• Make outbound calls to customers in arrears to resolve matters in a single call.
• Handle inbound calls regarding overdue accounts and general inquiries.
• Take secure payments over the phone quickly and securely.
• Issue copy invoices, statements and relevant documentation as needed.

Skills

Debt collection experience

Customer service

Communication

Empathy

Problem solving

Education

Graduate level education (preferred)

Job description

Elite Personnel Ltd in Tamworth is recruiting Collections Executives (Full Time & Part Time) for a respected financial services organisation. You will speak with customers in arrears to recover balances and agree payment solutions, using empathy and clear communication.

You will handle outbound calls on an auto-dialler, take secure payments by phone, issue invoices and statements, and support customers to regain control of their accounts.