Cold Storage Admin & Customer Service Support

AustraCold; Melbourne; On-site; AUD 52,000 - 62,000; Full time

Job summary

AustraCold is seeking a Cold Storage Admin & Customer Service Support professional for a full-time role in Tottenham, VIC. You will act as the vital link between customers and our cold storage facility operations, handling admin tasks and customer inquiries to ensure smooth warehousing and distribution processes.

Reporting to the Administration Manager and Warehouse Manager, you will manage documentation, data entry, invoices and delivery dockets, while maintaining strong customer relations in a

Qualifications

• Proven experience in an administrative or customer service role (warehousing/logistics preferred).
• Strong organisational and time management skills to juggle multiple tasks.
• Excellent written and verbal communication with a customer-centric approach.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Experience with warehouse/order management software; Carton Cloud is highly desirable.

Responsibilities

• Handle customer inquiries via phone, email and in person with prompt, professional responses.
• Maintain accurate records of cold storage orders, shipments and inventory.
• Coordinate with warehouse and logistics teams to ensure timely pick, pack and dispatch.
• Update customer databases and order management systems with correct information.
• Prepare and support invoices, delivery dockets and other admin documentation.
• Resolve customer complaints in a professional, efficient manner.
• Assist with general admin duties including filing, data entry and reporting.
• Support cold chain logistics coordination to maintain product integrity and compliance.

Skills

Administrative experience

Customer service excellence

Organisational skills

Communication skills

Microsoft Office

Carton Cloud familiarity

Attention to detail

Tools

Carton Cloud

Job description

Cold Storage Admin & Customer Service Support

AustraCold is seeking a Cold Storage Admin & Customer Service Support professional to join our team on a full-time basis in Tottenham, VIC. This role is essential to our operations, serving as the vital link between our customers and our cold storage facility operations. You will be responsible for providing exceptional administrative and customer service support within our warehousing and distribution operations, ensuring smooth interactions and accurate documentation that keeps our business running efficiently. This position offers the opportunity to work in a fast-paced logistics environment where your organisational skills and customer-focused approach will directly contribute to our operational success.

Reporting to: Administration Manager and Warehouse Manager

Key responsibilities

• Managing customer inquiries and requests via phone, email and in person, ensuring prompt and professional responses to all communications
• Processing and maintaining accurate records of cold storage orders, shipments and inventory documentation
• Co-ordinating with warehouse teams and logistics teams to ensure timely pick, pack and dispatch of customer orders
• Maintaining and updating customer databases and order management systems with accurate information
• Help preparing and supporting invoices, delivery dockets and other administrative documentation required for customer orders
• Resolving customer complaints or issues in a professional and efficient manner
• Assisting with general administrative duties including filing, data entry and report preparation
• Supporting the coordination of cold chain logistics to ensure product integrity and compliance with storage requirements
• Liaising between customers, warehouse staff and management to facilitate smooth operations

What we're looking for

• Proven experience in an administrative or customer service role, preferably within a warehousing, logistics or distribution environment
• Strong organisational and time management skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent written and verbal communication skills with a customer-centric approach
• Proficiency in computer systems and Microsoft Office applications (Word, Excel, Outlook)
• Experience with warehouse management systems or order management software, experience with Carton Cloud system will be highly desirable
• Ability to work accurately and attention to detail when processing documentation and data
• Professional telephone manner and ability to build positive relationships with customers and colleagues
• Problem-solving skills and the ability to remain calm under pressure
• Flexibility to adapt to the demands of a busy operational environment
• A valid driver's licence

What we offer

AustraCold is committed to providing a supportive and professional workplace where our team members can thrive. We offer competitive remuneration and the opportunity to work within a well-established company in the temperature-controlled logistics sector. You will be part of a customer and people first culture that values reliability and professionalism, with opportunities to develop your skills in the growing warehousing and distribution industry. We provide a structured work environment with full-time employment security, and we encourage our staff to contribute ideas that improve our operations and customer service delivery.

About us

AustraCold is a leading provider of cold storage, warehousing and distribution services based in Tottenham, Victoria. We specialise in temperature-controlled logistics solutions, serving a diverse range of industries requiring reliable cold chain management. With a commitment to operational excellence and customer satisfaction, AustraCold has established itself as a trusted partner for businesses that depend on secure, compliant cold storage facilities. Our team is dedicated to maintaining the highest standards of service and professionalism in everything we do.