Seasonal Team Members – Wa

L’Occitane Australia Pty; Cockburn; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Onboarding and training provided

Join a leading global organisation

Job summary

L’Occitane Australia Pty is seeking a Customer Service professional for a permanent full-time role in Jandakot. You will manage customer enquiries, process orders, coordinate with warehouses and freight providers, and support the sales team to ensure a seamless customer experience.

You’ll join a small, established team, collaborating with Hub Manager, sales and warehouse staff. Key duties include proactive outreach, upselling, and maintaining accurate order and invoicing records.

Qualifications

• Previous experience in customer service, call centre, sales support or a similar role
• Strong verbal communication and a professional telephone manner
• Excellent attention to detail and accuracy when processing orders
• Confidence making outbound calls and proactively engaging with customers
• A genuine commercial mindset and willingness to identify sales opportunities
• Good computer skills and experience using Microsoft Office
• Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous
• The ability to work collaboratively with sales, warehouse and operational teams
• A positive, motivated and outgoing personality

Responsibilities

• Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
• Processing customer orders accurately
• Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
• Following up outstanding orders, backorders, stock availability and delivery issues
• Making proactive outbound calls to customers to follow up enquiries, quotes and orders
• Identifying opportunities to upsell and cross-sell products and generate additional business
• Providing sales support to Business Development Executives, including stock level reporting and order assistance
• Managing enquiries through the ticketing system and shared inbox
• Processing invoices and general administration associated with customer orders
• Building strong relationships with customers through reliable, responsive and professional service

Skills

Customer service

Communication

Attention to detail

Outbound calls

CRM experience

Microsoft Office

Tools

CRM platforms

Job description

Job Description

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Customer Service

Jandakot | Permanent Full-Time | $65,000 – $70,000 + Super

An exciting opportunity has become available for a Customer Service professional to join a long standing global business.

This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.

You’ll be joining an established and supportive team of five and will work closely with the Hub Manager and broader sales and warehouse teams.

Your responsibilities will include:

• Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
• Processing customer orders accurately
• Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
• Following up outstanding orders, backorders, stock availability and delivery issues
• Making proactive outbound calls to customers to follow up enquiries, quotes and orders
• Identifying opportunities to upsell and cross-sell products and generate additional business
• Providing sales support to Business Development Executives, including stock level reporting and order assistance
• Managing enquiries through the ticketing system and shared inbox
• Processing invoices and general administration associated with customer orders
• Building strong relationships with customers through reliable, responsive and professional service

About You:

• Previous experience in customer service, call centre, sales support or a similar role
• Strong verbal communication and a professional telephone manner
• Excellent attention to detail and accuracy when processing orders
• Confidence making outbound calls and proactively engaging with customers
• A genuine commercial mindset and willingness to identify sales opportunities
• Good computer skills and experience using Microsoft Office
• Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous
• The ability to work collaboratively with sales, warehouse and operational teams
• A positive, motivated and outgoing personality

What's on Offer?

• Permanent full-time opportunity
• $65,000 – $70,000 + super
• Monday to Friday, 5 days per week in the Jandakot office
• Join an established and supportive team
• Comprehensive onboarding and training provided
• A varied role combining customer service, administration and sales support
• The opportunity to join a leading global organisation