Warehouse Storeperson/ Customer Service

Cv2Me Pty; Gladstone Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Cv2Me Pty is seeking a Customer Service/Sales Support representative in Gladstone, QLD. You will liaise with customers, support the sales team, and manage quotations and ERP data entry to ensure smooth order processing.

Ideal candidates have experience in industrial sectors like welding or manufacturing, with strong communication and data-management skills in a fast-paced environment.

Qualifications

• Experience in an industrial environment, welding or safety equipment is advantageous.
• Proficiency with ERP and CRM software.
• Strong customer liaison, data entry and sales process experience.

Responsibilities

• Answer inbound phone inquiries and follow up with customers.
• Provide support to the sales team and manage customer queries.
• Enter data into the ERP system and prepare quotations.
• Liaise with internal departments to ensure timely delivery of goods.

Skills

Customer liaison

Data entry

Sales process experience

Phone & email communication

Tools

ERP system

CRM software

Job description

Customer Service/ Sales Support (Gladstone, QLD)

• Industry leader with highly desirable products & an exceptional level of service.
• Permanent position directly with the company (Monday to Friday).
• Salary is negotiable upon experience plus future career progression opportunities.

About the Company…
The Company is Gladstone’s fastest growing industrial supplier to the welding and metal fabrication industries. They provide a holistic range of products across industries such as construction, engineering, manufacturing, light & heavy fabrication, agriculture, asset integrity maintenance and the DIY sector.

Having a highly qualified team of professionals that understand the industry together with the needs of their client’s, they are now seeking to employ an experienced Customer Service/ Sales Support Representative, with product experience in welding, mining, engineering or manufacturing.

About the Position…
In this position, you will be required to effectively liaison with customers and providing support for the sales team. You will be required to answer in-bound phone-related enquires, following up with customers, resolving any concerns or issues if they arise and provide customers with estimated timeframes around their product distribution.

Further duties include;

• Preparing quotations and entering sales orders
• Entering data into the company ERP system
• Ensuring all administration and documentation are completed efficiently
• Liaising with internal departments to ensure the delivery of goods.

The Ideal Candidate will have…

• Experience from industrial background, preferable in welding or safety and equipment is highly advantageous.
• Ability to effectively utilise ERP and other software, systems and solutions.
• Customer liaison, data input and sales process experience via phone, email, or in person is required.
• Proactively manage and maintain a portfolio of customer accounts