Coastal Guest Experience Host (Casual)

Ingenia Communities Group; One Mile; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on Ingenia HolidayP ar

Flexible work schedules

Retailer discounts

Employee rewards (referral, monthly &

Employee of the month/year rewards

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer for our Middle Rock Holidays site. You’ll be the welcoming face, delivering memorable guest experiences and supporting the team with activities and bookings.

Ideal candidates bring hospitality or tourism interest, strong communication, and a willingness to learn booking systems like Newbook, with a focus on safety, presentation, and guest satisfaction.

Qualifications

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• Experience in hospitality or tourism, or eagerness to learn in a guest-focused role.
• Able to use Microsoft Office and booking systems like Newbook.

Responsibilities

• Welcome guests warmly, provide park/resort information, and smooth check-in/out.
• Convert walk-ins, upsell appropriate products, and capture guest details.
• Coordinate and deliver engaging activities within budget and maintain safety.
• Maintain high presentation standards and support NPS-driven customer satisfaction.
• Assist with caretaking duties, site cleanliness, and rule compliance.

Skills

Guest service

Hospitality

Communication

Attention to detail

Customer focus

Tools

Booking systems (Newbook)

MS Office

Job description

Ingenia Communities Group is seeking a Casual Guest Experience Officer for our Middle Rock Holidays site. You’ll be the welcoming face, delivering memorable guest experiences and supporting the team with activities and bookings.

Ideal candidates bring hospitality or tourism interest, strong communication, and a willingness to learn booking systems like Newbook, with a focus on safety, presentation, and guest satisfaction.