Boutique Front Office Leader – 5-Star Luxury Hotel

The Reef House Adults Retreat; Cairns Regional; On-site; AUD 52,000 - 76,000; Full time

Job summary

The Reef House Adults Retreat in Palm Cove, Queensland is seeking an Assistant Front Office Manager to support daily hotel operations and guest experiences at a 5-star boutique property. You will assist the Front Office Manager, oversee front desk activities, and contribute to exceptional guest service in a luxury setting.

Ideal candidates bring 2–3 years in a similar role, strong communication skills, and flexibility to work weekends, evenings, and public holidays in a boutique environment

Qualifications

• Experience in a luxury hotel environment.
• 2–3 years experience in a similar role.
• Flexibility to work weekends, evenings and public holidays.
• Exceptional communication and guest service skills.

Responsibilities

• Ensure each day is run to perfection
• Assist Front Office Manager in daily hotel operation
• Effective supervision of all guests arrivals and departures, ensuring room allocations and check in/out process follow set procedures and are customer focused
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs
• Supervision of Front Desk services including porter services, booking daily tours, organising airport transfers, helping with luxury concierge tasks, assisting with restaurant bookings, helping with curating guest experience
• Operation in an effective night audit function in conjunction with Financial Controller
• Ordering office stationary for Front Office and other hotel departments
• Helping Front Office Manager with staff training
• Regular liaison with Maintenance and Housekeeping Team ensuring any requests are completed quickly, focusing on guests needs as priority
• Daily efficient Telephone functions and reception email correspondence management
• Dealing with customer complaints and problem resolving
• Daily liaison with Escape Planning Department to ensure accuracy in room allocation and maximising of yield
• Be proactive in controlling cost being fully aware of forecasted business and targeted profitability whilst maintaining standards

Skills

Opera Cloud

Customer service

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

The Reef House Adults Retreat in Palm Cove, Queensland is seeking an Assistant Front Office Manager to support daily hotel operations and guest experiences at a 5-star boutique property. You will assist the Front Office Manager, oversee front desk activities, and contribute to exceptional guest service in a luxury setting.

Ideal candidates bring 2–3 years in a similar role, strong communication skills, and flexibility to work weekends, evenings, and public holidays in a boutique environment