Coastal Accommodation Relief Manager (Casual)

Great Ocean Road Coast and Parks Authority; Surf Beach; On-site; AUD 66,000 - 75,000; Part time

Benefits offered by this job

Mobile phone provided

Job summary

The Great Ocean Road Coast and Parks Authority is seeking an experienced Accommodation Relief Manager to provide short-term leadership across its accommodation portfolio along the Great Ocean Road in Victoria. This casual role (approx.

three months) may extend based on business needs and requires travel between sites with accommodation support while away from your primary residence. The role involves leading operations across caravan parks and facilities, managing rosters, budgets, and staff,

Qualifications

• Experience in accommodation, hospitality, tourism or caravan park management.
• Prior leadership or supervisory experience including rosters.
• Strong customer service and guest issue resolution.
• Experience budgeting, payroll, stock control and admin.
• Proficient with RMS or similar booking software.
• Excellent communication and stakeholder engagement.
• Hands-on maintenance, site presentation and problem-solving.
• Commitment to workplace health and safety.

Responsibilities

• Provide relief management across accommodation sites along the Great Ocean Road.
• Lead day-to-day operations of caravan parks, reserves and facilities.
• Deliver exceptional customer service and resolve guest enquiries.
• Supervise and develop site-based teams.
• Oversee reservations, administration, financial reconciliations and reporting.
• Coordinate maintenance and ensure high standards of facilities.
• Monitor site safety and ensure policy compliance.
• Respond to operational issues, including after-hours maintenance.
• Work with Accommodation Services Manager on performance and improvement.

Skills

Accommodation management

Leadership

Customer service

Budgeting & payroll

Operations administration

RMS booking system

Communication

Maintenance & site presentation

Health and safety

Education

Diploma in Hospitality/Tourism/Business Administration

First Aid Certificate

Chief Fire Warden accreditation

Tools

RMS booking system

Job description

The Great Ocean Road Coast and Parks Authority is seeking an experienced Accommodation Relief Manager to provide short-term leadership across its accommodation portfolio along the Great Ocean Road in Victoria. This casual role (approx.

three months) may extend based on business needs and requires travel between sites with accommodation support while away from your primary residence. The role involves leading operations across caravan parks and facilities, managing rosters, budgets, and staff,