Coastal Accommodation Lead (Casual, 3-Month Assignment)

Great Ocean Road Coast and Parks Authority; Torquay; On-site; AUD 66,000 - 75,000; Full time

Benefits offered by this job

Mobile phone provided

Job summary

Great Ocean Road Coast and Parks Authority operates across multiple coastal sites along the iconic Great Ocean Road. The Accommodation Relief Manager role provides short-term leadership to caravan parks, reserves and sites, including rostered weekend work and after-hours calls.

The casual, approx. three-month assignment offers travel across Victoria, with accommodation support when working away, and a focus on delivering high service standards.

Qualifications

• Significant experience in accommodation, hospitality, tourism or caravan park management.
• Diploma qualification in Hospitality, Tourism, Business Administration or a related field.
• Current First Aid Certificate.

Responsibilities

• Provide relief management across GORCAPA's accommodation sites along the Great Ocean Road.
• Lead the day-to-day operations of caravan parks, recreation reserves and accommodation facilities.
• Deliver exceptional customer service and resolve guest enquiries and issues professionally.
• Supervise, support and develop site-based teams.
• Oversee reservations, administration, financial reconciliations and reporting.
• Coordinate maintenance activities and ensure facilities are presented to a high standard.
• Monitor site safety and compliance, ensuring all work is completed in accordance with organisational policies and procedures.
• Respond to operational issues, including occasional after-hours maintenance or guest matters.
• Work closely with the Accommodation Services Manager to support business performance and continuous improvement.

Skills

Leadership

Customer service

Budgeting

Payroll

Stock control

Operations administration

Stakeholder engagement

Maintenance

Safety compliance

Education

Diploma in Hospitality

Diploma in Tourism

Diploma in Business Administration

First Aid Certificate

Tools

RMS

Job description

Great Ocean Road Coast and Parks Authority operates across multiple coastal sites along the iconic Great Ocean Road. The Accommodation Relief Manager role provides short-term leadership to caravan parks, reserves and sites, including rostered weekend work and after-hours calls.

The casual, approx. three-month assignment offers travel across Victoria, with accommodation support when working away, and a focus on delivering high service standards.