Accommodation Relief Manager (Casual)

Great Ocean Road Coast and Parks Authority; Surf Coast Shire; Hybrid; AUD 66,000 - 76,000; Part time

Benefits offered by this job

Mobile phone provided

Penalty rates and allowances

Travel between sites

Accommodation support during away work

Job summary

Great Ocean Road Coast and Parks Authority is seeking an experienced Accommodation Relief Manager to provide short-term leadership across its accommodation portfolio along the iconic Great Ocean Road in Victoria. The casual role runs for approximately three months, with potential extension and near-full-time hours during the assignment.

You will travel between caravan parks, recreation reserves and accommodation sites, with accommodation support if needed when away from home.

Qualifications

• Significant experience in accommodation, hospitality, tourism or caravan park management.
• Previous leadership or supervisory experience, including managing rosters and staff performance.
• Strong customer service skills and the ability to resolve complex guest issues.
• Experience managing budgets, payroll, stock control and operational administration.
• Confidence using accommodation management systems such as RMS or similar booking software.
• Excellent communication and stakeholder engagement skills.
• A practical, hands-on approach to maintenance, site presentation and operational problem-solving.
• A commitment to workplace health and safety.
• Diploma qualification in Hospitality, Tourism, Business Administration or a related field.
• Current First Aid Certificate.

Responsibilities

• Provide relief management across GORCAPA's accommodation sites along the Great Ocean Road.
• Lead the day-to-day operations of caravan parks, recreation reserves and accommodation facilities.
• Deliver exceptional customer service and resolve guest enquiries and issues professionally.
• Supervise, support and develop site-based teams.
• Oversee reservations, administration, financial reconciliations and reporting.
• Coordinate maintenance activities and ensure facilities are presented to a high standard.
• Monitor site safety and compliance, ensuring all work is completed in accordance with organisational policies and procedures.
• Respond to operational issues, including occasional after-hours maintenance or guest matters.
• Work closely with the Accommodation Services Manager to support business performance and continuous improvement.

Skills

Accommodation management

Leadership

Customer service

Budget & payroll

RMS systems

Stakeholder engagement

Maintenance & safety

First Aid

Staff rostering

Communication

Education

Diploma in Hospitality/Tourism/Business Admin

Tools

RMS booking software

Job description

Our team is growing and we’re always on the lookout for talented and passionate people. We offer career opportunities across a range of functions and areas along the Great Ocean Road.

Our team work hard and love what they do – caring for and protecting the coast!

TheGreat Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long-term conservation.

Job Description

Various Locations | Great Ocean Road, Victoria
Casual | Approx. 3-Month Assignment

About the Role

We're seeking an experienced and adaptable Accommodation Relief Manager to provide short-term management support across GORCAPA's accommodation portfolio along the iconic Great Ocean Road.

This is a casual position expected to run for approximately three months, with the potential to be extended based on business needs. While casual in nature, the role is expected to work approximately full-time hours throughout the assignment.

The position will work across a range of our caravan parks, recreation reserves and accommodation sites, stepping in where operational support is required. As a result, travel between locations will be required and, where operationally necessary, accommodation support may be provided when working away from your primary residence.

This is a hands-on leadership role suited to someone who enjoys variety, thrives in fast-paced accommodation environments and can quickly build strong relationships with staff, guests and local communities.

The role involves a rotating roster that includes weekend work, public holidays and occasional after-hours call-outs. Relevant penalty rates and allowances apply, and a mobile phone will be provided.

What You'll Do

• Provide relief management across GORCAPA's accommodation sites along the Great Ocean Road.
• Lead the day-to-day operations of caravan parks, recreation reserves and accommodation facilities.
• Deliver exceptional customer service and resolve guest enquiries and issues professionally.
• Supervise, support and develop site-based teams.
• Oversee reservations, administration, financial reconciliations and reporting.
• Coordinate maintenance activities and ensure facilities are presented to a high standard.
• Monitor site safety and compliance, ensuring all work is completed in accordance with organisational policies and procedures.
• Respond to operational issues, including occasional after-hours maintenance or guest matters.
• Work closely with the Accommodation Services Manager to support business performance and continuous improvement.

Desired Skills and Experience

What We're Looking For

You will be an experienced hospitality or accommodation professional who can confidently step into new environments and maintain high operational standards.

We're looking for someone with:

• Significant experience in accommodation, hospitality, tourism or caravan park management.
• Previous leadership or supervisory experience, including managing rosters and staff performance.
• Strong customer service skills and the ability to resolve complex guest issues.
• Experience managing budgets, payroll, stock control and operational administration.
• Confidence using accommodation management systems such as RMS or similar booking software.
• Excellent communication and stakeholder engagement skills.
• A practical, hands-on approach to maintenance, site presentation and operational problem-solving.
• A commitment to workplace health and safety.
• Diploma qualification in Hospitality, Tourism, Business Administration or a related field.
• Current First Aid Certificate.

Why Join Us?

• Work across some of Victoria's most spectacular coastal destinations.
• Approximate full-time hours for the duration of the assignment.
• Competitive casual rate of $47.96 - $54.54 per hour inclusive of casual loading, plus applicable penalties and allowances.
• Mobile phone provided.
• Enjoy a varied role supporting multiple parks and accommodation operations.
• Join the largest accommodation provider on the Great Ocean Road, hosting more than 800,000 visitor nights annually.
• Be part of an organisation dedicated to protecting and enhancing the Great Ocean Road region.
• Make a genuine impact supporting visitor experiences in one of Australia's most iconic tourism destinations.

A current driver's licence and the ability to travel between sites is essential.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.