CMDB & IT Asset Steward — ITIL Specialist

Talent; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Talent in Sydney is seeking a CMDB & IT Asset Management Analyst to own CMDB accuracy and asset records within a mature ITSM environment. You will manage CIs, perform audits and drive continual improvements across lifecycle processes.

You will collaborate with technical teams, customers and suppliers to ensure assets and configuration data are recorded and maintained to ITIL standards, contributing to reporting and governance across complex enterprise IT.

Qualifications

• Minimum 2 years' experience in ITIL Configuration Management, CMDB administration or IT Asset Management within a medium-to-large IT environment.
• Hands-on CMDB record maintenance and managing Configuration Items (CIs).
• Sound understanding of IT asset lifecycles, configuration management and ITIL processes.
• Experience with CMDB data quality, reporting, reconciliation and audits.
• Strong Microsoft Excel, Word and Visio skills.
• Excellent communication, stakeholder engagement and analytical skills.
• ITIL Foundation certification (v3 or later).
• Relevant tertiary qualification in IT Management, Business Management or a related field.

Responsibilities

• Maintain and update CMDB records, Configuration Items (CIs) and IT asset registers.
• Ensure accuracy, completeness and integrity of configuration and asset data.
• Manage hardware and software asset records, including licences and supporting documentation.
• Conduct CMDB audits, data validation and reconciliation activities.
• Support Configuration Management processes in accordance with ITIL best practices.
• Produce CMDB health reports, asset inventories, KPIs and compliance documentation.
• Identify data quality issues and support continuous process improvements.
• Collaborate with internal teams, customers and suppliers to maintain accurate configuration information.

Skills

CMDB administration

ITIL Configuration Management

Data quality

Excel

Stakeholder engagement

Analytical skills

Education

Tertiary qualification in IT Management or Business Management

Tools

ServiceNow ITSM

CMDB

Discovery

Service Mapping

Power BI

SCOM

Job description

Talent in Sydney is seeking a CMDB & IT Asset Management Analyst to own CMDB accuracy and asset records within a mature ITSM environment. You will manage CIs, perform audits and drive continual improvements across lifecycle processes.

You will collaborate with technical teams, customers and suppliers to ensure assets and configuration data are recorded and maintained to ITIL standards, contributing to reporting and governance across complex enterprise IT.