Receptionist RSL Club

Windsor RSL; Windsor; On-site; AUD 30,000 - 41,000; Full time

Job summary

Windsor RSL Club is seeking a friendly receptionist to welcome members and guests, handle enquiries, memberships and sign-ins, and promote club facilities during busy evenings and weekends.

You will be the friendly face at the heart of the club, ensuring a smooth, welcoming experience while maintaining accurate records and assisting with events and promotions.

Qualifications

• You’re a genuine people person who loves helping others.
• You’re friendly, confident and approachable, delivering great service.
• Attention to detail with the ability to handle payments and member information.
• Reliable, honest, and able to stay calm when reception is busy.
• RSA and RCG competencies in NSW preferred.

Responsibilities

• Be the warm first point of contact for members, guests and visitors.
• Provide friendly service in person, by phone or email.
• Assist with membership applications, renewals and enquiries.
• Welcome and sign in guests in line with Club requirements.
• Promote facilities, events and services.
• Maintain accurate member records and daily reception administration.
• Support Club communications and promotions.
• Keep Reception clean, organized and welcoming.
• Work with the wider Club team to ensure a great experience.

Job description

As the welcoming face to our members and guests, you’ll play an important part in making everyone who walks through our doors feel welcome at Windsor RSL Club.

Reception is at the heart of our Club. You’ll get to know our members, welcome new faces, help with enquiries and memberships, and make sure every interaction is friendly, helpful and genuine.

We’re looking for someone who loves working with people, takes pride in great customer service and understands that sometimes it’s the little things — remembering a name, having a chat or simply greeting someone with a smile — that make our members feel at home.

As a busy hospitality venue, this role includes evening and weekend shifts, and we’re looking for someone with strong availability throughout the Christmas and New Year period, including weekends and public holidays.

Key responsibilities

Be a warm and welcoming first point of contact for our members, guests and visitors

Provide friendly, genuine and helpful service, whether in person, over the phone or via email

Assist with membership applications, renewals and general membership enquiries

Welcome and sign in guests in accordance with Club requirements

Get to know our members and help create the friendly, community feel we’re proud of

Confidently promote Club facilities, events, promotions and services

Maintain accurate member records, process payments and complete daily reception administration and reporting

Assist with event enquiries and bookings

Support Club communications and promotions

Keep Reception looking clean, organised and welcoming

Work closely with the wider Club team to make sure our members and guests have a great experience

About the role

As the welcoming face to our members and guests, you’ll play an important part in making everyone who walks through our doors feel welcome at Windsor RSL Club.

Reception is at the heart of our Club. You’ll get to know our members, welcome new faces, help with enquiries and memberships, and make sure every interaction is friendly, helpful and genuine.

We’re looking for someone who loves working with people, takes pride in great customer service and understands that sometimes it’s the little things — remembering a name, having a chat or simply greeting someone with a smile — that make our members feel at home.

As a busy hospitality venue, this role includes evening and weekend shifts, and we’re looking for someone with strong availability throughout the Christmas and New Year period, including weekends and public holidays.

Key responsibilities

• Be a warm and welcoming first point of contact for our members, guests and visitors

• Provide friendly, genuine and helpful service, whether in person, over the phone or via email

• Assist with membership applications, renewals and general membership enquiries

• Welcome and sign in guests in accordance with Club requirements

• Get to know our members and help create the friendly, community feel we’re proud of

• Confidently promote Club facilities, events, promotions and services

• Maintain accurate member records, process payments and complete daily reception administration and reporting

• Assist with event enquiries and bookings

• Support Club communications and promotions

• Keep Reception looking clean, organised and welcoming

• Work closely with the wider Club team to make sure our members and guests have a great experience

About you

You’re a genuine people person who enjoys making others feel welcome. You’re friendly, confident and approachable, and you take pride in providing great service and being someone your team can rely on.

You’ll also bring:

• A warm, friendly and welcoming personality

• Great communication skills and the confidence to chat with people from all walks of life

• A genuine love of helping people and creating a positive experience for our members and guests

• Reliability, honesty and a strong sense of integrity

• Good attention to detail and confidence handling payments and member information

• The ability to stay calm, professional and organised when Reception gets busy

• Confidence using computers and learning new systems

• Previous reception, customer service, hospitality or Club experience would be great, but the right attitude and personality are just as important

• A current NSW Responsible Service of Alcohol (RSA) competency

• A current NSW Responsible Conduct of Gambling (RCG) competency