Cloud Support Officer

Compas PTY; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Compas Pty Ltd, a Canberra-based recruitment and services company, is seeking a Cloud Support Officer for Cloud Data Products to provide first-level support, triage incidents, and ensure service reliability in a mostly onsite role at Barton, ACT. Flexible arrangements may be considered case-by-case, with a 12-month contract and Baseline security clearance required.

Applicants should have at least three years’ experience with cloud data products in complex environments and possess an AWS Cloud

Qualifications

• Minimum three years’ experience supporting cloud data products in a complex enterprise environment.
• Experience supporting cloud-based applications and services, including incident management, troubleshooting and user support.
• AWS Cloud Practitioner training or certification, or an equivalent foundational AWS qualification.

Responsibilities

• Provide first-level support, triage and resolution for cloud data product users.
• Monitor service performance, investigate incidents and support service reliability.
• Support cloud security controls, policies and governance requirements.
• Maintain SOPs, operational documentation and knowledge articles while contributing to continuous improvement.

Skills

Cloud data products support

Incident management

Agile teamwork

Stakeholder communication

AWS basics

Tools

AWS cloud platform

Job description

Cloud Support Officer | Cloud Data Products

Support secure cloud-based data products and services in an agile environment, providing user support, incident resolution and operational support. The role is based onsite in Barton, with flexible working arrangements considered case-by-case subject to operational requirements and approval.

Location:Barton, ACT
Work Arrangement: Onsite – flexible working arrangements may be considered case-by-case, subject to operational requirements and approval.
Contract Duration: 12 months, with a possible 6-month extension
Security Clearance Requirement: Baseline
Closing Date: 10.00am, Tuesday 8 September 2026

Essential Tasks

• Provide first-level support, triage and resolution for cloud data product users.
• Monitor service performance, investigate incidents and support service reliability.
• Support cloud security controls, policies and governance requirements.
• Maintain SOPs, operational documentation and knowledge articles while contributing to continuous improvement.

Key Criteria

• Minimum three years’ experience supporting cloud data products in a complex enterprise environment.
• Experience supporting cloud-based applications and services, including incident management, troubleshooting and user support.
• AWS Cloud Practitioner training or certification, or an equivalent foundational AWS qualification.
• Strong stakeholder communication skills and demonstrated ability to work effectively in an agile team environment.

About Compas

Compas Pty Ltd is a Canberra based wholly Australian owned, Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract and temporary recruitment services, as well as specialised Consulting assignments.

YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE

Due to the nature of this environment, candidates must hold a current Baseline clearance.