Cloud CX Engineer – Amazon Connect & Serverless AWS

Searchability®; City of Melbourne; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Remote/Hybrid Flexibility

Salary + superannuation

Job summary

Searchability is seeking a Solution Engineer to design and deliver cloud-native CX platforms using AWS serverless technologies, focusing on scalable, enterprise-grade contact centre solutions. You will work in a hands-on role across design, development, and delivery within a collaborative engineering team.

The role emphasizes building backend services and frontend components, integrating CRM systems, and contributing to deployment standards while supporting live environments.

Qualifications

• Hands-on design and delivery of cloud CX platforms
• Strong AWS serverless architecture experience
• Experience with Amazon Connect and CCaaS solutions
• Client-facing consulting experience is a plus

Responsibilities

• Design and build Amazon Connect-based CCaaS solutions using serverless architecture
• Develop backend services, APIs, and integrations across cloud platforms
• Create frontend components for agent and customer experiences
• Collaborate with cross-functional teams on delivery, testing and deployment

Skills

AWS serverless

Node.js

Python

Java

React

REST APIs

CRM integrations

Tools

Terraform

Job description

Searchability is seeking a Solution Engineer to design and deliver cloud-native CX platforms using AWS serverless technologies, focusing on scalable, enterprise-grade contact centre solutions. You will work in a hands-on role across design, development, and delivery within a collaborative engineering team.

The role emphasizes building backend services and frontend components, integrating CRM systems, and contributing to deployment standards while supporting live environments.