AWS Cloud Solution Consultant - AWS Connect - CX

Concentrix; City of Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Concentrix is seeking an experienced AWS Consultant to join the A/NZ DevOps team in Melbourne. You will design, build, and deploy cloud solutions on AWS, including Connect and CX-related components, to deliver secure, scalable outcomes for clients.

Ideal candidates bring 5+ years of AWS architecture and a strong grounding in data pipelines, analytics, and Lambda-based integrations, with a proven ability to collaborate across multidisciplinary teams.

Qualifications

• 5+ years of experience with AWS architectures and cloud solutions.
• Proficient in AWS services such as EC2, EKS, Lambda, S3, RDS, Aurora, AppSync.
• Experience with Amazon Connect and CX-related AWS services including Lambda, Lex, Kinesis, Glue, Athena, QuickSight.
• Experience building data pipelines and analytics on AWS (Data Lake, CTR feeds, Data Lakes).

Responsibilities

• Identify and implement optimal cloud-based solutions for clients on AWS.
• Develop and deploy AWS applications under project leads.
• Participate in SDLC phases for AWS solutions.
• Support Amazon Connect engagements with CCaaS teams.
• Build data pipelines and dashboards using AWS analytics services.
• Troubleshoot incidents and document preventive measures.
• Educate teams on new cloud initiatives.

Skills

AWS

Cloud Architecture

CI/CD

Lambda

Data Pipelines

Amazon Connect

QuickSight

Tools

CloudFormation

Glue

Athena

S3

EC2

EKS

RDS

Job description

Concentrix is looking for an AWS Consultant to join the A/NZ DevOps team. We are an AWS Partner, Network Advanced Tier Consulting Partner, and one of the most recognised specialist enterprise mobility companies in the world.

We take our client's visions from concept to release in as little as a few months and often work together to evolve products for years. We're spread across 10 locations around the world and are now expanding our DevOps team at a global level.

You'll work with talented and passionate people, who love what they do, in an informal, yet high-energy office with lots of opportunities to learn and grow. So, if you love technology, have a passion for innovation, and thrive in a team-based environment then read on...

Tell me more!

As an AWS Consultant / Engineer at Concentrix, we are seeking an experienced Amazon Web Services (AWS) engineer with expertise in the strategy, design, development, and implementation of projects in the cloud for our clients, including engagements that deliver Amazon Connect and customer experience (CX) platforms. The ideal candidate is experienced in cloud based tech, with a firm grasp of emerging technologies, platforms and applications, and the ability to customise them to help projects become secure and efficient. Extensive knowledge of cloud engineering and advanced industry knowledge is essential to keeping us on the cutting edge.

You will

• Work in tandem with our engineering teams to identify and implement the most optimal cloud-based solutions for clients, including those built on Amazon Connect and the AWS services that support it.
• Develop and implement technical efforts to design, build, and deploy AWS applications at the direction of project leads.
• Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.
• Support Amazon Connect engagements alongside CCaaS engineers - building Lambda integrations, CloudFormation templates, and the supporting AWS infrastructure that contact flows depend on.
• Build data pipelines and QuickSight dashboards on top of Connect outputs (CTR feeds, Contact Lens, agent events) using Data Lake, Glue, and Athena to give clients meaningful visibility into CX performance.
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.
• Educate teams on the implementation of new cloud-based initiatives, providing associated training as required.
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.

You have

• 5+ years of experience architecting, designing, developing, and implementing solutions on AWS platforms.
• Strong working knowledge of the AWS platform (EC2, EKS, Lambda, S3, RDS, Aurora, AppSync, etc.)
• Working knowledge of - or genuine interest in - Amazon Connect and the AWS services that support contact centre and CX delivery, including Lambda, Lex, Kinesis, Glue, Athena, and QuickSight.
• Experience building data pipelines and analytics on AWS; contact centre data experience (e.g. CTR feeds into a Data Lake, Athena queries, QuickSight dashboards) is highly valued.
• Working knowledge of web services, API, REST, and GraphQL.
• Understanding of and experience with the five pillars of the AWS Well-Architected Framework.
• Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytics.
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data analysts, CCaaS engineers, and subject matter experts.
• AWS Certification - Associate level required (Developer or Solutions Architect); Professional level (Solutions Architect or DevOps Engineer) preferred.

About Concentrix

We're a global digital services company, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration.

Our people are our culture and a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers that can solve even the toughest business problems.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

To all recruitment agencies

Concentrix does not accept agency resumes. Please do not forward resumes to our jobs alias, Concentrix employees, or any other organisation location. Concentrix is not responsible for any fees related to unsolicited resumes.