Cloud SaaS Account Manager - Flexible Hours, Canberra

F1 Solutions; Canberra; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Performance incentives

Superannuation

Job summary

F1 Solutions in Canberra is seeking an Account Manager to own relationships with SaaS and MSP clients, driving value from cloud solutions. You will join a collaborative team and work closely with Sales, Marketing and Product to deliver an exceptional client experience.

The role offers flexible full-time or part-time hours, based in Canberra, with real ownership of a growing portfolio and opportunities for professional development within an established Australian company.

Qualifications

• Strong communication and relationship-building abilities.
• Customer-focused, solutions-oriented mindset.
• Familiarity with CRM systems for account tracking.
• Interest in cloud-based SaaS solutions and MSP services.

Responsibilities

• Build and nurture relationships with assigned clients and understand goals.
• Be the go-to contact for inquiries, resolving issues promptly and maintaining satisfaction.
• Gather client feedback and communicate insights to internal teams.
• Identify growth opportunities and manage renewals proactively.
• Collaborate with Sales, Marketing and Product to deliver a seamless client experience.

Skills

Communication

Relationship building

CRM familiarity

Organisational skills

Customer-focused

Education

Bachelor's degree in Business or related field

Job description

F1 Solutions in Canberra is seeking an Account Manager to own relationships with SaaS and MSP clients, driving value from cloud solutions. You will join a collaborative team and work closely with Sales, Marketing and Product to deliver an exceptional client experience.

The role offers flexible full-time or part-time hours, based in Canberra, with real ownership of a growing portfolio and opportunities for professional development within an established Australian company.