Account Manager

F1 Solutions; Canberra; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Performance incentives

Superannuation

Job summary

F1 Solutions in Canberra is seeking an Account Manager to own relationships with SaaS and MSP clients, driving value from cloud solutions. You will join a collaborative team and work closely with Sales, Marketing and Product to deliver an exceptional client experience.

The role offers flexible full-time or part-time hours, based in Canberra, with real ownership of a growing portfolio and opportunities for professional development within an established Australian company.

Qualifications

• Strong communication and relationship-building abilities.
• Customer-focused, solutions-oriented mindset.
• Familiarity with CRM systems for account tracking.
• Interest in cloud-based SaaS solutions and MSP services.

Responsibilities

• Build and nurture relationships with assigned clients and understand goals.
• Be the go-to contact for inquiries, resolving issues promptly and maintaining satisfaction.
• Gather client feedback and communicate insights to internal teams.
• Identify growth opportunities and manage renewals proactively.
• Collaborate with Sales, Marketing and Product to deliver a seamless client experience.

Skills

Communication

Relationship building

CRM familiarity

Organisational skills

Customer-focused

Education

Bachelor's degree in Business or related field

Job description

Join F1 Solutions as an Account Manager and become the trusted partner our SaaS and MSP clients rely on. You’ll own real client relationships, help good organisations get more from their cloud software, and shape the role around your life — full-time with flexible working here in Canberra.

Why you’ll want this role

• Real ownership of your own client portfolio and the relationships that come with it.
• Flexible working and your choice of full-time or part-time hours, based in Canberra.
• Genuine variety across customer success, account management and business development.
• Ongoing professional development and clear pathways to grow your career.
• Work that matters, with clients across government, business and not-for-profits.
• A supportive, collaborative team and an established Australian company behind you.

About F1 Solutions

F1 Solutions is a Canberra-based Australian technology company that has delivered IT support and software solutions for over 30 years. We work with government, businesses and not-for-profits, implementing and supporting practical, well-supported solutions that help our clients do their work better. We’re proud of our local roots and our reputation for quality advice and reliable service.

About the role

As an Account Manager, you’ll be the primary point of contact for our SaaS and MSP clients — building strong relationships, keeping clients happy, and finding opportunities to help them get more value from our cloud-based solutions. You’ll join our Canberra team and work closely with our Sales, Marketing and Product colleagues to deliver a great client experience.

What you’ll do

Client relationships & success

• Build and nurture relationships with your assigned clients, understanding their goals and challenges.
• Be the go-to contact for enquiries — resolving issues promptly and keeping satisfaction high.
• Gather client feedback and make sure it reaches the right people internally.

Growth & account management

• Spot opportunities to grow accounts, and manage contract renewals proactively.
• Manage sales opportunities from first conversation through to close, including proposals and presentations.
• Keep client records accurate, and track account performance to suggest improvements.
• Stay across industry trends and the Australian SaaS market to find new opportunities.

Collaboration, events & communication

• Work with Marketing, Product and Support to deliver a seamless client experience.
• Keep clients informed about service updates, new offerings and relevant trends.
• Represent F1 Solutions at Australian tech events and build new connections.

What you’ll bring

• Strong communication and relationship-building skills.
• A customer-focused, solutions-oriented approach.
• Good organisation and attention to detail.
• Confidence using CRM systems and everyday office software.
• An interest in cloud-based software and how it helps clients succeed.

Nice to have

• Experience in SaaS and/or MSP account management or client relationship management.
• A degree in Business, Marketing, IT or a related field.
• Knowledge of the Australian SaaS market.

What we offer

• Competitive salary with performance-based incentives (pro-rata for part-time), plus superannuation.
• Flexible working and your choice of full-time or part-time hours.
• Ongoing professional development and training.
• Clear career pathways within a growing company.
• A supportive, collaborative team based in Canberra.
• The chance to work with leading cloud technology across a varied client base.