Cloud Compute Delivery Lead - Enterprise Accounts

NEC Australia Pty Ltd; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

NEC Australia Pty Ltd is seeking a Delivery Lead - Cloud Compute in Melbourne to own a key enterprise account. You will lead a team of Cloud Compute professionals, drive agile delivery, and ensure service performance against SLAs while fostering strong customer partnerships.

You will work with stakeholders across the client and NEC teams to continuously improve capability, deliver value, and support growth opportunities within the account.

Qualifications

• Experience leading service delivery, technical operations, or managed services teams in an enterprise IT environment.
• Proven people leadership including coaching, performance management, and workforce planning.
• Strong understanding of Agile delivery, sprint planning, and backlog management.

Responsibilities

• Lead, coach, and develop a Cloud Compute team to deliver high-quality services.
• Drive agile delivery practices including sprint planning, backlog management, prioritisation, reviews, and retrospectives.
• Monitor and improve service delivery performance to meet SLA and KPI commitments.
• Manage team capacity, rostering, and resource allocation to meet demand.
• Build trusted relationships with customer stakeholders and lead governance meetings and service reviews.
• Analyse service data to identify trends and opportunities for improvement.
• Identify opportunities for account growth and enhanced value delivery.

Skills

People leadership

Agile delivery

Stakeholder management

Service delivery management

Data analysis

Education

Bachelor's degree in IT/Computing

Tools

Azure

AWS

ServiceNow

Job description

NEC Australia Pty Ltd is seeking a Delivery Lead - Cloud Compute in Melbourne to own a key enterprise account. You will lead a team of Cloud Compute professionals, drive agile delivery, and ensure service performance against SLAs while fostering strong customer partnerships.

You will work with stakeholders across the client and NEC teams to continuously improve capability, deliver value, and support growth opportunities within the account.