Delivery Manager- Cloud & Compute

NEC Australia Pty Ltd; Adelaide; On-site; AUD 180,000 - 240,000; Full time

Job summary

NEC Australia Pty Ltd is seeking an experienced Delivery Manager – Cloud & Compute to lead end-to-end delivery of managed technology services for enterprise and government clients from Adelaide. You will oversee cloud, digital workplace and core infrastructure, driving transition, security, cost-effectiveness and service maturity across complex environments.

You will manage cross-functional teams, foster strong customer relationships and align platforms with business objectives while delivering

Qualifications

• 8+ years' experience in IT managed services, infrastructure, cloud or operational leadership roles.
• Experience with service transition, onboarding, governance, RACI development and operational acceptance.
• Working knowledge of cloud, digital workplace, identity, virtualization and core infrastructure technologies.
• Strong financial, commercial, licensing, supplier and workforce management skills.

Responsibilities

• Own end-to-end delivery outcomes across cloud, digital workplace and core infrastructure services.
• Ensure achievement of contractual SLAs, KPIs, security obligations and customer satisfaction targets.
• Act as the senior escalation point for operational, technical and service delivery issues.
• Lead technical managers, team leaders and multidisciplinary engineering teams across multiple customers and platforms.
• Build trusted relationships with customer operational, technology and executive stakeholders.
• Oversee service transition, onboarding, operational acceptance and handover of new or changed platforms.
• Establish clear service ownership, RACI models, governance forums, delivery standards and operational controls.
• Drive platform modernisation, automation, standardisation and operational efficiency initiatives.
• Partner with architecture, security, networks, service management, projects, sales, presales and commercial teams.
• Manage service profitability, budgets, licensing, recharge, resource demand, utilisation and workforce planning.
• Oversee lifecycle activities including capacity, currency, patching, vulnerability remediation, upgrades, disaster recovery and vendor support.
• Identify, assess and manage delivery, operational, commercial, security and technology risks.

Skills

IT leadership

Cloud & Compute

Stakeholder management

Executive communication

Service governance

Automation

Risk management

Financial management

People leadership

ITIL

Tools

ITIL framework

Job description

NEC Australia is seeking an experienced Delivery Manager – Cloud & Compute to lead the end-to-end delivery of managed technology services across enterprise and government customers. This senior leadership role is accountable for customer outcomes, service performance, operational governance, financial management, workforce capability and continuous improvement across cloud, digital workplace and core infrastructure services.

Based in Adelaide, you will lead multidisciplinary teams delivering cloud, digital workplace and core infrastructure services. You will work closely with customers, architecture, security, networks, field services, service management, commercial teams and delivery partners.

This is an opportunity to shape cloud and infrastructure strategy, strengthen transition and operational readiness, and drive standardisation, automation, security and service maturity across complex managed environments.

Why Join NEC?

Lead Cloud & Compute services for enterprise and government customers

Shape platform strategy, service governance and customer delivery outcomes

Drive transition, automation, security uplift and operational improvement

Develop capable teams across cloud, digital workplace and core infrastructure services.

Join a global technology organisation focused on innovation and customer success

The Opportunity

As Delivery Manager – Cloud & Compute, you will be accountable for the operational performance, governance, commercial management, risk posture and continuous improvement of a portfolio of cloud, digital workplace and core infrastructure services.

You will lead integrated delivery teams; maintain trusted customer relationships; oversee contractual commitments; support new service onboarding and transition; and ensure platforms are secure, supportable, cost-effective and aligned with customer and business objectives.

A key focus of the role is improving delivery through clear ownership, standardised operating models, automation, proactive risk management, effective capacity and lifecycle planning, and strong collaboration across technical and service management functions.

Key Responsibilities

Own end-to-end delivery outcomes across cloud, digital workplace and core infrastructure services.

Ensure achievement of contractual SLAs, KPIs, security obligations and customer satisfaction targets

Act as the senior escalation point for operational, technical and service delivery issues

Lead technical managers, team leaders and multidisciplinary engineering teams across multiple customers and platforms

Build trusted relationships with customer operational, technology and executive stakeholders

Oversee service transition, onboarding, operational acceptance and handover of new or changed platforms

Establish clear service ownership, RACI models, governance forums, delivery standards and operational controls

Drive platform modernisation, automation, standardisation and operational efficiency initiatives

Partner with architecture, security, networks, service management, projects, sales, presales and commercial teams

Manage service profitability, budgets, licensing, recharge, resource demand, utilisation and workforce planning

Oversee lifecycle activities including capacity, currency, patching, vulnerability remediation, upgrades, disaster recovery and vendor support

Identify, assess and manage delivery, operational, commercial, security and technology risks

Develop capability through recruitment, coaching, succession planning, performance management and role clarity

Support customer growth by identifying service improvements, additional capability needs and sustainable delivery opportunities

Champion a culture of accountability, collaboration, customer focus and continuous improvement

About You

You are a practical, commercially aware technology delivery leader who can connect customer priorities, engineering capability and business outcomes. You are comfortable operating across strategic planning, service governance and day-to-day operational delivery in complex managed environments.

You'll bring:

8+ years' experience in IT managed services, infrastructure, cloud or operational leadership roles

Proven leadership across multidisciplinary teams supporting cloud, digital workplace and core infrastructure platforms.

Strong customer relationship, stakeholder management and executive communication capability

Demonstrated experience managing complex managed services, operational commitments and competing priorities

Experience with service transition, onboarding, governance, RACI development and operational acceptance

Working knowledge of cloud, digital workplace, identity, virtualisation and core infrastructure technologies.

Experience leading lifecycle, patching, vulnerability, disaster recovery, capacity and platform improvement activities

Strong financial, commercial, licensing, supplier and workforce management skills

A practical approach to automation, standardisation, risk reduction and continuous improvement

Exceptional problem-solving, decision-making, negotiation and communication abilities

Experience operating in matrix-based organisations and highly regulated customer environments

ITIL certification or equivalent service management experience

What Success Looks Like

In this role, you'll be recognised for:

Delivering trusted customer outcomes across Cloud & Compute services

Maintaining secure, stable and supportable platforms with strong operational governance

Improving service performance, financial sustainability and workforce capability

Successfully transitioning new services and changes into operations

Reducing risk and technical debt through lifecycle planning, patching, vulnerability management and platform modernisation

Increasing automation, standardisation and clarity of ownership

Developing high-performing teams, technical leaders and succession pathways

Building a culture of accountability, collaboration and continuous improvement

NEC is a global technology leader helping organisations navigate tomorrow's challenges through innovation, collaboration, and purpose. For more than 50 years in Australia, we've partnered with government and enterprise customers to deliver transformative solutions across AI, cyber security, cloud, digital identity, communications, managed services, and critical infrastructure. At NEC, talented people come together to solve complex problems, create meaningful impact, and help orchestrate a brighter, safer, and more connected future.

NEC is a global technology leader helping organisations navigate tomorrow's challenges through innovation, collaboration, and purpose. For more than 50 years in Australia, we've partnered with government and enterprise customers to deliver transformative solutions across AI, cyber security, cloud, digital identity, communications, managed services, and critical infrastructure. At NEC, talented people come together to solve complex problems, create meaningful impact, and help orchestrate a brighter, safer, and more connected future.