Cloud & Compute Delivery Lead

NEC Australia Pty Ltd; Adelaide; Sur place; AUD 180 000 - 240 000; Plein temps

Résumé du poste

NEC Australia Pty Ltd is seeking an experienced Delivery Manager – Cloud & Compute to lead end-to-end delivery of managed technology services for enterprise and government clients from Adelaide. You will oversee cloud, digital workplace and core infrastructure, driving transition, security, cost-effectiveness and service maturity across complex environments.

You will manage cross-functional teams, foster strong customer relationships and align platforms with business objectives while delivering

Qualifications

• 8+ years' experience in IT managed services, infrastructure, cloud or operational leadership roles.
• Experience with service transition, onboarding, governance, RACI development and operational acceptance.
• Working knowledge of cloud, digital workplace, identity, virtualization and core infrastructure technologies.
• Strong financial, commercial, licensing, supplier and workforce management skills.

Responsabilités

• Own end-to-end delivery outcomes across cloud, digital workplace and core infrastructure services.
• Ensure achievement of contractual SLAs, KPIs, security obligations and customer satisfaction targets.
• Act as the senior escalation point for operational, technical and service delivery issues.
• Lead technical managers, team leaders and multidisciplinary engineering teams across multiple customers and platforms.
• Build trusted relationships with customer operational, technology and executive stakeholders.
• Oversee service transition, onboarding, operational acceptance and handover of new or changed platforms.
• Establish clear service ownership, RACI models, governance forums, delivery standards and operational controls.
• Drive platform modernisation, automation, standardisation and operational efficiency initiatives.
• Partner with architecture, security, networks, service management, projects, sales, presales and commercial teams.
• Manage service profitability, budgets, licensing, recharge, resource demand, utilisation and workforce planning.
• Oversee lifecycle activities including capacity, currency, patching, vulnerability remediation, upgrades, disaster recovery and vendor support.
• Identify, assess and manage delivery, operational, commercial, security and technology risks.

Connaissances

IT leadership

Cloud & Compute

Stakeholder management

Executive communication

Service governance

Automation

Risk management

Financial management

People leadership

ITIL

Outils

ITIL framework

Description du poste

NEC Australia Pty Ltd is seeking an experienced Delivery Manager – Cloud & Compute to lead end-to-end delivery of managed technology services for enterprise and government clients from Adelaide. You will oversee cloud, digital workplace and core infrastructure, driving transition, security, cost-effectiveness and service maturity across complex environments.

You will manage cross-functional teams, foster strong customer relationships and align platforms with business objectives while delivering