Administration Officer (Cardiac Investigation Unit)

Queensland Government; Rockhampton Regional; On-site; AUD 96,000 - 97,000; Full time

Benefits offered by this job

Professional development

Flexible work-life balance

Salary sacrificing options

Paid parental leave

Employee Assistance Program

Discounted private health insurance

Fitness Passport

Job summary

Queensland Government's Cardiac Investigations Unit in Central Queensland is seeking a friendly Frontline Support officer. You will manage patient bookings, waiting lists and schedules, ensuring timely appointments and smooth clinic operations.

Excellent customer service, empathy and strong communication are essential in this busy multidisciplinary environment. You'll work closely with clinicians and admin staff, support a welcoming patient experience, and contribute to delivering high-quality

Qualifications

• Strong customer service and communication skills.
• Experience in scheduling, appointments and waiting lists.
• Ability to work in a fast-paced health-care setting.
• Proactive and friendly demeanor with patients and staff.

Responsibilities

• Book patient appointments, manage waiting lists and schedules.
• Coordinate appointment times to maximise clinic efficiency.
• Liaise with patients, clients and staff at all levels.
• Maintain a welcoming, respectful and organised front-line environment.

Skills

Appointment booking

Customer service

Communication skills

Multitasking

Job description

Frontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.About us:The Cardiac Investigations Unit is at the heart of delivering quality cardiac care across Central Queensland! Our team provides important diagnostic services, including echocardiograms, exercise stress tests and ambulatory monitoring, helping clinicians get the answers they need to care for their patients.Working alongside talented cardiac physiologists, radiographers, nurses and clinical teams, we're growing our Cardiology Department and making a real difference to the health and wellbeing of Central Queenslanders. Every heartbeat counts, and we're proud to be part of it!About the role:Be the friendly face behind the scenes, keeping the Cardiac Investigations Unit running smoothly! From booking patient appointments and coordinating schedules to making the most of available appointment times, you'll help ensure patients and clinicians are in the right place at the right time.Working closely with our clinical team, you'll bring your excellent customer service skills, empathy, patience and positive attitude to every interaction. It's all about keeping things organised, making patients feel welcome and helping deliver great care!About you:A booking and organisation superstar: You're confident managing appointments, waiting lists and schedules, keeping everything on track while delivering excellent service in a busy, ever-changing environment.A fantastic communicator: You have great communication and people skills, enjoy building relationships and can confidently liaise with patients, clients and staff at all levels.A team player who gets things done: You're organised, adaptable and able to work independently, juggle competing priorities, meet deadlines and thrive as part of a multidisciplinary team.Ready to learn and grow: You're comfortable using computer systems or quick to pick up new technology, and understand the importance of creating a safe, inclusive and respectful workplace for everyone.What we offer:Total monthly remuneration value of up to $8,682 p.m. is comprised of:An hourly rate between $41.44 - $46.05 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Ongoing Professional Development and Education OpportunitiesFlexible Work-Life Balance and VarietyGenerous Salary Sacrificing OptionsPaid Parental LeaveEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To apply, please submit the following:Your current CV or resume, including referees.A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.Any additional forms / evidence as attached or listed on the Role Description.For assistance:Contact [e-mail] the Job Ad Reference (JAR) RK6K696293Applications close: Wednesday, 18 November 2026#RockhamptonFrontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.This work is licensed under a Creative Commons Attribution 3.0 Australia License.