Clinic Receptionist—Patient Services & Billing Support

Mylifehouse; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

EAP access

Parental leave

Career development opportunities

Job summary

Chris O’Brien Lifehouse is seeking a Clinical Receptionist to manage front-line services for patients, families and visitors. You will triage enquiries, coordinate with departments and ensure smooth operation at the COBL main reception and entry.

Ideal candidates are highly organised, with strong communication skills, experience with hospital billing or administration, and a commitment to patient confidentiality and teamwork in a fast-paced clinical environment.

Qualifications

• Excellent communication and interpersonal abilities, including professional telephone manner, customer service, and effective teamwork.
• Highly organised and proactive with strong time management and attention to detail.
• Knowledge of hospital billing processes and health fund contracts is a plus.
• Experience with patient records privacy and confidentiality.
• Ability to interpret patient needs and deliver responsive service.

Responsibilities

• Report and action patient customer service.
• Protect the confidentiality of patient clinical records without compromising access.
• Utilise effective questioning to interpret customer needs and provide flexible service.
• Determine patient requirements and deliver services at a high standard in a timely manner.
• Be part of a team environment, showing respect and supporting colleagues.

Skills

Communication

Interpersonal skills

Telephone etiquette

Customer service

Teamwork

Job description

Chris O’Brien Lifehouse is seeking a Clinical Receptionist to manage front-line services for patients, families and visitors. You will triage enquiries, coordinate with departments and ensure smooth operation at the COBL main reception and entry.

Ideal candidates are highly organised, with strong communication skills, experience with hospital billing or administration, and a commitment to patient confidentiality and teamwork in a fast-paced clinical environment.