Ward Clerk

Mylifehouse; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tax-free employee benefits $15,900

Tax-free meal & entertainment card $2,

Gym membership through FitnessPassport

Access to EAP

Career development opportunities

Job summary

Chris O’Brien Lifehouse in Sydney is seeking a Director of First Impressions for the medical oncology/palliative care ward to lead front desk operations and patient flow.

You will oversee all ward administration, manage high-volume calls with a focus on excellent customer service, ensure accurate data entry to the Patient Administration System, and safeguard patient confidentiality while collaborating with stakeholders across the organisation.

Qualifications

• Certificate III in Health Administration or equivalent and/or
• Minimum 2-3 years medical administration with high-level customer service experience
• Intermediate MS Office skills (Outlook, Excel), with accurate data entry
• Knowledge of and/or experience in cancer services (desirable)
• Compliance with Category A immunisation requirements
• Valid police check <6 months old or willingness to obtain
• Current Working with Children check
• Valid Australian working rights – no sponsorship is offered for this position

Responsibilities

• All administrative tasks for the medical oncology/palliative care ward
• High level customer service skills as you manage incoming calls to the ward
• Accurate data entry of patient admission and discharge to the Patient Administration System
• Confidential management of patient files on the ward
• Teamplayer - work with stakeholders from across the organisation

Skills

Verbal & written communication

Customer service

Data entry accuracy

MS Office

Education

Certificate III Health Administration or equivalent

Tools

Patient Administration System

Job description

Why Chris O’Brien Lifehouse?

Chris O’Brien Lifehouse is one of Australia’s leading comprehensive cancer centres. Our purpose-built facility brings together treatment, research, education and emotional support-supporting patients and their families at every step of their cancer journey.

Benefits

• Increase your take home pay with tax free benefit of $15,900
• Optional tax free meal and entertainment card $2,600 + discounts on other retail benefits
• Subsidised gym membership through Fitness Passport (for you and your family)
• Access to EAP
• Learning organisation with access to elearning and other career development opportunities

The Opportunity

• Director of first impressions for the medical oncology / palliative care ward
• Demonstrated high level verbal and written communication skills essential
• Responsible for all administrative tasks for the medical oncology/palliative care ward
• High level customer service skills as you manage incoming calls to the ward
• Accurate data entry of patient admission and discharge to the Patient Administration System
• Confidential management of patient files on the ward
• Teamplayer - work with stakeholders from across the organisation

Essential Requirements

• Certificate III in Health Administration or equivalent and/or
• Minimum 2-3 years medical administration with high-level customer service experience
• Intermediate MS Office skills (Outlook, Excel), with accurate data entry
• Knowledge of and/or experience in cancer services (desirable)
• Compliance with Category A immunisation requirements
• Valid police check <6 months old or willingness to obtain
• Current Working with children check
• Valid Australian working rights - no sponsorship is offered for this position

A Workplace That Welcomes Everyone

At Chris O’Brien Lifehouse, we are committed to a culture of inclusion and respect. We value the unique backgrounds and perspectives of our team and actively support, staff from diverse cultural and linguistic backgrounds, LGBTIQA+ communities, Indigenous staff, people living with disabilities, and people of all ages and faiths.