Clinic Receptionist

Mylifehouse; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

EAP access

Parental leave

Career development opportunities

Job summary

Chris O’Brien Lifehouse is seeking a Clinical Receptionist to manage front-line services for patients, families and visitors. You will triage enquiries, coordinate with departments and ensure smooth operation at the COBL main reception and entry.

Ideal candidates are highly organised, with strong communication skills, experience with hospital billing or administration, and a commitment to patient confidentiality and teamwork in a fast-paced clinical environment.

Qualifications

• Excellent communication and interpersonal abilities, including professional telephone manner, customer service, and effective teamwork.
• Highly organised and proactive with strong time management and attention to detail.
• Knowledge of hospital billing processes and health fund contracts is a plus.
• Experience with patient records privacy and confidentiality.
• Ability to interpret patient needs and deliver responsive service.

Responsibilities

• Report and action patient customer service.
• Protect the confidentiality of patient clinical records without compromising access.
• Utilise effective questioning to interpret customer needs and provide flexible service.
• Determine patient requirements and deliver services at a high standard in a timely manner.
• Be part of a team environment, showing respect and supporting colleagues.

Skills

Communication

Interpersonal skills

Telephone etiquette

Customer service

Teamwork

Job description

Why Chris O’Brien Lifehouse?

Chris O’Brien Lifehouse is one of Australia’s leading comprehensive cancer centres. Our purpose-built facility brings together treatment, research, education and emotional support—supporting patients and their families at every step of their cancer journey.

Benefits

• Access to EAP
• Parental Leave available after 40 weeks of continuous employment
• Learning organisation with access to e-learning and other career development opportunities

About the role

Your opportunity as the new Clinical Receptionist will be to effectively manage the front line services to all patients, family and visitors within COBL. In particular, this position is required to triage enquiries and the needs of patients/visitors and ensure the smooth operation through the COBL main reception and entry way.

Key Responsibilities

• Report and action patient customer service
• Protect the confidentiality of patient clinical records without compromising appropriate clinical workforce access to patient clinical information
• Utilise effective questioning skills and a consultative approach to accurately interpret the needs of customer’s (internal and external to the organisation) and demonstrates effective problem-solving skills to provide a flexible service that meets these needs
• Determine patient requirements and deliver services at a high standard in a responsive and timely manner
• Become a part of, and promote a team environment by showing respect, and acknowledging and validating other team members

Essential Criteria

• Knowledge of hospital billing and receipting procedures, including inpatient, non-inpatient, and Medicare ineligible patient accounts, with experience in private hospital settings.
• Proven experience with hospital patient billing systems, health fund contracts, member eligibility checks, and accurate processing of patient accounts.
• Skilled in debt collection, financial administration, and maintaining high accuracy in billing records, with strong numerical and attention-to-detail skills.
• Excellent communication and interpersonal abilities, including professional telephone manner, customer service, and effective teamwork.
• Highly organised and proactive professional with strong time management, decision-making skills, initiative, and proficiency in word processing, spreadsheets, and database software.

A Workplace That Welcomes Everyone

At Chris O’Brien Lifehouse, we are committed to a culture of inclusion and respect. We value the unique backgrounds and perspectives of our team and actively support, staff from diverse cultural and linguistic backgrounds, LGBTIQA+ communities, Indigenous staff, people living with disabilities, and people of all ages and faiths.