Clinic Receptionist

Chris O'Brien Lifehouse; Sydney; Presencial; AUD 55 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Access to EAP

Parental Leave after 40 weeks

Career development opportunities

Resumo da oferta

Chris O’Brien Lifehouse is a leading cancer centre in Australia, seeking a Clinical Receptionist to manage front-line services for patients, families, and visitors. The role focuses on triaging enquiries and ensuring smooth operations at the COBL main reception and entry.

The successful candidate will handle patient billing processes, maintain confidentiality, and provide a high standard of service with professional communication and team collaboration.

Qualificações

• Excellent communication and interpersonal abilities are essential.
• Strong numerical and attention-to-detail skills are required for accurate billing.
• Proficiency in word processing, spreadsheets and database software is important.

Responsabilidades

• Report and action patient customer service.
• Protect the confidentiality of patient clinical records with appropriate access control.
• Use effective questioning to interpret patient and visitor needs and provide flexible service.
• Determine patient requirements and deliver services at a high standard in a timely manner.
• Promote a collaborative team environment with respect for colleagues.
• Understand hospital billing and receipting procedures and Medicare in- and out-of-pocket accounts.
• Experience with hospital billing systems and health fund contracts is preferred.
• Maintain accurate billing records with strong numerical accuracy and attention to detail.
• Exhibit excellent communication and teamwork skills, including a professional telephone manner.
• Be highly organised with proactive time management, decision making, initiative, and proficiency in office tools.

Conhecimentos

Communication

Interpersonal skills

Time management

Attention to detail

Numerical skills

Office software

Ferramentas

Billing systems

Descrição da oferta de emprego

Chris O’Brien Lifehouse is one of Australia’s leading comprehensive cancer centres. Our purpose-built facility brings together treatment, research, education and emotional support—supporting patients and their families at every step of their cancer journey.

• Access to EAP
• Parental Leave available after 40 weeks of continuous employment
• Learning organisation with access to e-learning and other career development opportunities

About the role

Your opportunity as the new Clinical Receptionist will be to effectively manage the front line services to all patients, family and visitors within COBL. In particular, this position is required to triage enquiries and the needs of patients/visitors and ensure the smooth operation through the COBL main reception and entry way.

Key Responsibilities

• Report and action patient customer service
• Protect the confidentiality of patient clinical records without compromising appropriate clinical workforce access to patient clinical information
• Utilise effective questioning skills and a consultative approach to accurately interpret the needs of customer’s (internal and external to the organisation) and demonstrates effective problem-solving skills to provide a flexible service that meets these needs
• Determine patient requirements and deliver services at a high standard in a responsive and timely manner
• Become a part of, and promote a team environment by showing respect, and acknowledging and validating other team members
• Knowledge of hospital billing and receipting procedures, including inpatient, non-inpatient, and Medicare ineligible patient accounts, with experience in private hospital settings.
• Proven experience with hospital patient billing systems, health fund contracts, member eligibility checks, and accurate processing of patient accounts.
• Skilled in debt collection, financial administration, and maintaining high accuracy in billing records, with strong numerical and attention-to-detail skills.
• Excellent communication and interpersonal abilities, including professional telephone manner, customer service, and effective teamwork.
• Highly organised and proactive professional with strong time management, decision-making skills, initiative, and proficiency in word processing, spreadsheets, and database software.

A Workplace That Welcomes Everyone

At Chris O’Brien Lifehouse, we are committed to a culture of inclusion and respect. We value the unique backgrounds and perspectives of our team and actively support, staff from diverse cultural and linguistic backgrounds, LGBTIQA+ communities, Indigenous staff, people living with disabilities, and people of all ages and faiths.