Clinic Administrator & Patient Experience Lead

Health First Group; Rockhampton Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Health First Group in Rockhampton is seeking a Clinic Administrator for a full-time role. You will be the first point of contact for patients, delivering first-class customer service and supporting a fast-paced clinic environment.

Medical experience is not mandatory, but you must be willing to learn. Availability Monday–Friday, 7am–6pm, and a proactive, team-oriented approach are essential.

Qualifications

• Experience in front-desk administration is beneficial but not required.
• Strong communication and organizational skills.
• Proficiency with Google Workspace and basic MS Office.
• Ability to work in a fast-paced clinic environment.

Responsibilities

• Maintain up-to-date diary of therapists and opening hours.
• Coordinate clinic communications (emails/letters etc).
• Follow all procedures and policies.
• Ensure adequate levels of supplies.
• Maintain tidiness of clinic and treatment rooms.
• Process payments (Cash, EFTPOS, HICAPS, cheques) and issue receipts.
• Maintain correct and up-to-date patient records.

Skills

Customer service

Diary management

Time management

Teamwork

Tools

G-Suite/Google Workspace

Word

Excel

Email

Job description

Health First Group in Rockhampton is seeking a Clinic Administrator for a full-time role. You will be the first point of contact for patients, delivering first-class customer service and supporting a fast-paced clinic environment.

Medical experience is not mandatory, but you must be willing to learn. Availability Monday–Friday, 7am–6pm, and a proactive, team-oriented approach are essential.