Medical Front Desk & Admin Coordinator (Part-Time)

Hillcrest Rockhampton Private Hospital; Rockhampton Regional; On-site; AUD 27,000 - 44,000; Part time

Benefits offered by this job

Career development

MS Office training

Ramsay Rewards

Flexible rostering

Wellbeing support

Job summary

Hillcrest Rockhampton Private Hospital is seeking a customer-focused Medical Receptionist to join our Doctors Consulting Suites on a permanent part-time basis. The role requires flexibility to work 48–64 hours per fortnight, with shifts from 6:30am to 6:30pm in a fast-paced emergency healthcare environment.

You will be the first point of contact for patients, visitors and callers, delivering a welcoming experience and essential administrative support while managing multi-system data entry and

Qualifications

• Previous medical practice receptionist experience is essential.
• Professional phone manner.
• Proven ability to prioritise tasks, meet deadlines and work in a fast paced environment.
• High energy levels with a 'can do attitude'.
• Proficient in the use of MS Office.
• Ability to work autonomously and harmoniously as part of a team.

Responsibilities

• Provide a professional and welcoming front-of-house experience for patients and visitors.
• Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately.
• Respond to and manage email enquiries in a timely and professional manner.
• Efficiently check-in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details.
• Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients.
• Process patient billing and liaise with third parties such as Medicare, DVA and Workcover.
• Verify private health insurance coverage and prepare self-funded estimates when applicable.
• Coordinating with a large and friendly clinical staff team to ensure a seamless patient experience.
• Maintain accurate data entry across multiple computer systems while managing competing priorities and high workloads.
• Demonstrate the ability to multi-task efficiently in a high-pressure, fast-paced environment.
• Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required.

Skills

Medical receptionist experience

Phone etiquette

Task prioritisation

High energy

MS Office

Team player

Job description

Hillcrest Rockhampton Private Hospital is seeking a customer-focused Medical Receptionist to join our Doctors Consulting Suites on a permanent part-time basis. The role requires flexibility to work 48–64 hours per fortnight, with shifts from 6:30am to 6:30pm in a fast-paced emergency healthcare environment.

You will be the first point of contact for patients, visitors and callers, delivering a welcoming experience and essential administrative support while managing multi-system data entry and