Client Ticketing Services Lead — Live Events

Ticketek-Entertainment-Group; Sydney; On-site; AUD 64,000 - 86,000; Full time

Benefits offered by this job

Front row perks

Global stage

Hybrid and flexible working

Parental leave for everyone

Annual and purchase/ birthday leave

Job summary

Ticketek Entertainment Group (TEG) is seeking a Client Ticketing Services Manager to lead service delivery for NSW venues and major events from our Sydney base. You will liaise with clients and internal teams to ensure high standards of ticketing and support across accounts.

You will master the ticketing system for event builds, operations, on-site testing, and post-event reporting. The role requires weekend work and on-site event attendance with opportunities for career development within a

Qualifications

• Passion for live events and fan experience
• Strong client-facing and relationship skills
• Ability to troubleshoot complex issues in fast-paced environments

Responsibilities

• Manage client relationships and define ticketing build requirements with accurate timelines and insights
• Oversee end-to-end event ticketing operations and on-site delivery during events
• Collaborate with marketing and internal teams to implement promotional strategies
• Develop value-added solutions to increase ticket sales and strengthen brand presence
• Coordinate with the State Manager on business development initiatives

Skills

Live events

Brand ambassadorship

Problem solving

Relationship building

Technical aptitude

Ticketing experience

Job description

Ticketek Entertainment Group (TEG) is seeking a Client Ticketing Services Manager to lead service delivery for NSW venues and major events from our Sydney base. You will liaise with clients and internal teams to ensure high standards of ticketing and support across accounts.

You will master the ticketing system for event builds, operations, on-site testing, and post-event reporting. The role requires weekend work and on-site event attendance with opportunities for career development within a