Client Support Specialist – First Contact Hub

Department of Families, Fairness & Housing VIC; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Melbourne is seeking a Client Support Officer to be the first point of contact for people accessing The Orange Door services. You will handle face-to-face, email and phone enquiries from the public and partner agencies, guiding them to the right services.

Working within the Hub Support Team, you will respond with timely, inclusive advice and tailor responses to client needs, while upholding honesty and integrity in all interactions.

Responsibilities

• Support the Hub Manager and team to deliver client-focused objectives.
• Prioritise tasks to provide optimal service delivery to clients.
• Use strong interpersonal communication to respond to diverse client needs, including risk indicators.

Job description

Department of Families, Fairness & Housing VIC in Melbourne is seeking a Client Support Officer to be the first point of contact for people accessing The Orange Door services. You will handle face-to-face, email and phone enquiries from the public and partner agencies, guiding them to the right services.

Working within the Hub Support Team, you will respond with timely, inclusive advice and tailor responses to client needs, while upholding honesty and integrity in all interactions.