Client Support Officer

Victorian Government - Department of Families, Fairness, and Housing; Melbourne; On-site; AUD 65,000 - 86,000; Full time

Job summary

The Victorian Government - Department of Families, Fairness and Housing seeks a Client Support Officer for The Orange Door. You will be the frontline contact for public and partner agency inquiries, delivering timely, tailored guidance and connections to services.

You will work with the Hub Support Team to address client needs with honesty and integrity in every interaction. The role requires strong interpersonal skills, responsiveness to diverse presentations, and adherence to child safety

Qualifications

• Ability to respond effectively and inclusively to diverse client needs.
• Experience delivering frontline service and information to the public.
• Strong interpersonal and communication skills with sensitivity to risk and aggression.

Responsibilities

• Serve as first point of contact via face-to-face, email and phone inquiries.
• Provide tailored responses and connections to services.
• Support the Hub Manager and Hub workforce to deliver client-focused objectives.
• Prioritise tasks to ensure timely, responsive service delivery.

Skills

Customer service

Interpersonal skills

Communication

Inclusivity

Job description

THE ROLEThe Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.ACCOUNTABILITIES INCLUDESupport the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for The Orange Door.Competently and sensitively prioritise tasks to provide optimal service delivery to clients.Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.Please open the position description to read more.This role requires a Working with Children Check.Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-checkFor more information on what this means, and all other requirements, please see the Position Description.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.