Frontline Client Support Specialist

Victorian Government - Department of Families, Fairness, and Housing; Melbourne; On-site; AUD 65,000 - 86,000; Full time

Job summary

The Victorian Government - Department of Families, Fairness and Housing seeks a Client Support Officer for The Orange Door. You will be the frontline contact for public and partner agency inquiries, delivering timely, tailored guidance and connections to services.

You will work with the Hub Support Team to address client needs with honesty and integrity in every interaction. The role requires strong interpersonal skills, responsiveness to diverse presentations, and adherence to child safety

Qualifications

• Ability to respond effectively and inclusively to diverse client needs.
• Experience delivering frontline service and information to the public.
• Strong interpersonal and communication skills with sensitivity to risk and aggression.

Responsibilities

• Serve as first point of contact via face-to-face, email and phone inquiries.
• Provide tailored responses and connections to services.
• Support the Hub Manager and Hub workforce to deliver client-focused objectives.
• Prioritise tasks to ensure timely, responsive service delivery.

Skills

Customer service

Interpersonal skills

Communication

Inclusivity

Job description

The Victorian Government - Department of Families, Fairness and Housing seeks a Client Support Officer for The Orange Door. You will be the frontline contact for public and partner agency inquiries, delivering timely, tailored guidance and connections to services.

You will work with the Hub Support Team to address client needs with honesty and integrity in every interaction. The role requires strong interpersonal skills, responsiveness to diverse presentations, and adherence to child safety