Client Support Officer

Department of Families, Fairness & Housing VIC; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Melbourne is seeking a Client Support Officer to be the first point of contact for people accessing The Orange Door services. You will handle face-to-face, email and phone enquiries from the public and partner agencies, guiding them to the right services.

Working within the Hub Support Team, you will respond with timely, inclusive advice and tailor responses to client needs, while upholding honesty and integrity in all interactions.

Responsibilities

• Support the Hub Manager and team to deliver client-focused objectives.
• Prioritise tasks to provide optimal service delivery to clients.
• Use strong interpersonal communication to respond to diverse client needs, including risk indicators.

Job description

Department of Families, Fairness & Housing VIC – Melbourne VIC

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

ACCOUNTABILITIES INCLUDE

• Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for The Orange Door.
• Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
• Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description to read more.

This role requires a Working with Children Check.
For more information on what this means, and all other requirements, please see the Position Description.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)