Client Support Partner (Aged Care)

Hendercare; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Work laptop

Employee benefits and perks scheme (健康

Health, fitness, and retail offers

Job summary

HenderCare is expanding to better support our older Australian clients. We’re opening for a Client Support Partner who will assess needs and implement client-centred support plans.

You will coordinate service delivery, conduct home care assessments, help clients navigate My Aged Care, provide goal-focused service and advocacy, and perform full case management. Ideal candidate holds a Minimum Certificate IV in Aged Care or equivalent, has strong communication and interpersonal skills, and will

Qualifications

• Minimum Certificate IV in Aged Care or equivalent.
• Competency to review services in a community setting, including formulating agreed Care Plans.
• Familiarity with an Integrated Management System that operates in an environment of continuous improvement is desirable.
• A sound knowledge of government and non-government health services or willingness to learn.
• Work out of our Cheltenham office.

Responsibilities

• Conduct home care assessments
• Assist clients to navigate the My Aged Care services
• Provide effective, responsive, goal-focused and outcome-based service provision
• Provide advice and advocacy that supports the promotion of individual rights and choices for consumers and participants
• Full case management required

Skills

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Education

Certificate IV in Aged Care

Tools

Integrated Management System

Job description

At HenderCare, we’re expanding our organisation to meet increases in service delivery so our older Australian clients every opportunity to be as independent as possible. We an opening for an outstanding Client Support Partners to join our team who will be able to utilise their existing knowledge to comprehensively assess our clients’ needs and implement support plans with a client-centred approach.

The team is engaging, collaborative, and supportive to ensure you reach your full potential. You’ll work alongside clinical and non-clinical colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Take your next step with HenderCare

About the Role

As the Client Support Partner, you will coordinate the service delivery and be responsible for supporting the needs of our Aged Care clients subscribed to HenderCare's Support at Home Packages. You will plan, implement, and manage all aspects of our Packages as advised by the client to ensure the service delivery meets their expectations and the expectations of relevant stakeholders.

• Conduct home care assessments
• Assist clients to navigate the My Aged Care services
• Provide effective, responsive, goal-focused and outcome-based service provision
• Provide advice and advocacy that supports the promotion of individual rights and choices for consumers and participants
• Full case management required

Our Ideal Candidate

With your exceptional communication and interpersonal skills, you will liaise with a diverse range of participants, their families, service providers, internal and external stakeholders to ensure your support meets expectations.

Your keen attention to detail will allow you to prioritise tasks and meet deadlines while consistently demonstrating a commitment to high-quality service delivery. You will harness your problem-solving skills, sound judgement, and initiative to effectively present recommendations for the client, based on their needs and advice.

You will have:

• Minimum Certificate IV in Aged Care or equivalent.
• Competency to review services in a community setting, including formulating agreed Care Plans.
• Familiarity with an Integrated Management System that operates in an environment of continuous improvement is desirable.
• A sound knowledge of government and non-government health services or willingness to learn.
• Work out of our Cheltenham office

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?

Make a Real Impact

Every role at HenderCare contributes to delivering meaningful, client centered care. Whether you’re working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support

Grow Your Career

We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.

Connected, Supportive Team Culture

Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you’ll feel supported, heard and empowered.

Flexible Working Arrangements

We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.

Benefits

• Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and a work laptop.

At HenderCare, we don’t just fill roles—we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you.

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment.

We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People.

Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.