Service Delivery and Rostering Officer

HenderCare; Perth; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Continuous professional developmentop­

No weekend work

A work laptop

Competitive salary

Job summary

HenderCare in Perth, WA, is seeking a Service Delivery and Rostering Officer to coordinate client support services and rosters in a fast-paced environment. You will match clients with field workers to enhance independent living.

Join a collaborative team that supports your development and success, with opportunities for ongoing professional development and a stable full-time role. This position emphasises efficient rostering without weekend work and a strong client focus.

Qualifications

• Experience in fast-paced, customer-focused roles.
• Background in community care rostering or call-centre environments.
• Team player with proactive attitude.
• Strong organisational skills and attention to detail.

Responsibilities

• Coordinate and schedule client support services across rosters.
• Apply efficient rostering practices in line with policy.
• Assist with client intake and maintain service documents.
• Respond to enquiries and be first contact for field workers.
• Ensure rosters run smoothly without impacting other areas.

Skills

Communication

Interpersonal skills

Community care experience

Rostering / call-centre

Job description

• Continuous professional development opportunities

Category: Officer

Location: Perth, WA, AU, 6005

The Opportunity

• Permanent Full-Time position


• No weekend work


• Continuous professional development opportunities

Our Service Delivery Teams are the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care. With expansion of the business, and welcoming new clients to HenderCare, we currently have an opportunity for an exception customer service professional to join our WA team as a Service Delivery and Rostering Officer.

The team is engaging, collaborative, and supportive to ensure you’re able to reach your full potential. You’ll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Take your next step with HenderCare.

About The Role

As part of the Service Delivery team, you will form part of one of the most important teams in our organisation. At its core, this dynamic and fast-paced teamwork in a call-centre style environment to ensure the work you do positively impacts the lives of our clients and allows them to live as independently as possible.

You will divide your time between coordinating and scheduling client support services, ensuring the perfect match between clients and field workers.

Overall, You Can Expect To

• Facilitating a rapid response to fill the immediate scheduling of workers for rosters, according to care plans and communicating amendments with relevant stakeholders.


• Identify and apply effective, efficient, and cost-neutral rostering practices in line with the Social Community Home Care and Disability Services Award (Award).


• Assist with client intake processes, scheduling appointments, and maintaining accurate documentation for NDIS services ensuring all service agreements are most up-to-date and signed.


• Respond to all relevant enquiries, including responding to scheduling queries and gaps in a timely manner, and being a first point-of-contact for field workers.


• Proactively ensure that rosters are operating effectively and that variations do not impact other areas negatively.

Our Ideal Candidate

We are looking for engaging and passionate people who are experienced working in a fast-paced customer-focused position. The ability to show initiative and priorities your workload will allow you to work with tight deadlines with autonomy.

You Will Also Bring

• Strong communication and interpersonal skills, including the ability to establish and maintain effective relationships with clients, families, and relevant stakeholders.


• Experience within the community care sector, rostering/call-centre environment, will be advantageous.


• Dedication to being a team player in a proactive and supportive workplace culture.


• Strong organisation skills.

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do - enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?

Make a Real Impact

Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you’re working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support

Grow your career

We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.

Connected, Supportive Team Culture

Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you’ll feel supported, heard and empowered.

Flexible Working Arrangements

We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.

Benefits

• Enjoy a competitive salary


• Access to our employee benefits and perks scheme (including health, fitness, and retail offers)


• A work laptop

At HenderCare, we don’t just fill roles—we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you.

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.