Client Support Coordinator

Real Estate Investment Finance; Brisbane; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

On-the-job training

Team development

Company events

Supportive team environment

Job summary

Real Estate Investment Finance (REIF) is seeking a proactive Building Support Client Coordinator to join our team in Brisbane. You will be the main contact for clients through the construction journey, ensuring they feel informed and supported from land settlement to handover.

You will collaborate with builders, other REIF departments, property specialists and finance specialists to keep key dates, progress payments and referrals on track, while delivering exceptional client service and building

Qualifications

• Prev. experience dealing with residential construction is advantageous.
• Excellent verbal and written communication skills.
• Impeccable customer service with recent experience.
• Attention to detail and punctuality.
• Ability to multi-task and handle priorities.
• Determination to exceed client expectations and business performance requirements.
• Must be a team player with a positive attitude.

Responsibilities

• Serve as the main point of contact for REIF clients throughout construction.
• Coordinate with builders, internal departments, and suppliers.
• Track key dates and progress payments with Property and Finance Specialists.
• Coordinate handovers with property managers, inspectors, valuers and surveyors.
• Refer clients to our network of suppliers as needed.

Skills

Communication

Customer service

Attention to detail

Multitasking

Team player

Relationship building

Phone & email

Job description

We're seeking a proactive and customer focused Building Support Client Coordinator to join our team. If you thrive in a fast paced environment, enjoy building strong relationships, and are passionate about delivering an exceptional client experience, we'd love to hear from you.

Whether you already have experience in residential construction or have developed strong client service and coordination skills in a similar industry, this is an opportunity to grow your career with one of Australia's leading property investment companies.

Why would you want to work with us?

At REIF, our purpose is simple: to help Australians achieve financial freedom through property.

We pride ourselves on delivering an exceptional experience for our clients from their first appointment through to project completion. As a Building Support Client Coordinator, you'll play a vital role in that journey, acting as the key point of contact throughout the construction process and ensuring every client feels informed, supported and confident every step of the way.

You'll join a collaborative, high performing team that values professionalism, accountability and continuous improvement. This is a varied and rewarding role where you'll work closely with builders, clients and internal stakeholders to deliver outstanding outcomes.

If you're looking for a career where your contribution is valued, your development is supported, and your work has a genuine impact on our clients' investment journey, we'd love to meet you.

About the role

• Support all REIF clients from land settlement, through the construction journey of their new property and beyond
• Liaise with and work as a team with other REIF departments
• Work with builders and their extended teams to support the client journey process
• Work with the REIF Property Specialists and Finance Specialists to keep key dates in focus and support with construction progress payments
• Referrals to our network of suppliers as a part of the journey
• Support with client property handovers including coordinating property managers, building inspectors, property valuers and quantity surveyors

Professional attributes, skills and experience required:

• Previous experience dealing with residential construction extremely advantageous!
• Excellent verbal and written communication skills
• Impeccable approach to customer service with recent previous experience
• Attention to detail and punctuality
• Ability to multi task and handle various priorities
• Determination, and the drive to exceed client’s expectations and business performance requirements.
• Ability to communicate effectively over the phone, email and face to face
• Genuine enjoyment in talking to clients and helping people
• Must be a team player with a positive attitude

About Us

REIF is an exclusive finance and property group helping others achieve the dream of owning and building wealth through property.

We consist of a specialised team nationally who assist clients from First Homeowners to Savvy Investors.

We specialise in refinances, purchases, construction, SMSF, and everything in between within the residential market and we support all clients in the property purchase and investment space from start to finish and beyond!

We have a multi national client base, access to off the plan and new construction nationally through our strong base of builders, and work with a panel of over 35 lenders.

The REIF team has been extremely successful in achievements and has been finalists and award winners across multiple platforms.

• AMA Australian Brokerage of the year – Diversification
• AMA Young gun of the Year
• Australian Small Business Champion – Business of the decade
• Australian Small Business Champion – Entrepreneur of the year
• Australian Small Business Champion – Growth award
• Better Business Awards – Best Independent Office
• Better Business Awards – Newcomer of the year x 2
• National Mortgage Brokers – Top 11 Brokerages Nationally
• Better Business Awards - Wellness Advocate of the Year
• Better Business Awards - Best Branded Office
• Better Business Awards - Best Customer Service
• Better Business Awards - Best Finance Broker
• Better Business Awards - Mentor of the Year
• Women in Finance - Executive Assistant of the Year
• AFR - Best Places to Work

How we will support YOU!

• On the job training and development provided within reason
• Work that makes a real difference by helping Australians build wealth through property.
• Regular team development, recognition initiatives and company events.
• Leadership that believes in you, and supports you on your growth journey
• A supportive, collaborative team environment.

If you are an outgoing, and hardworking individual who is looking for a dynamic and engaging work environment where you can make a real difference, then we would love to meet you!

Salary - $75,000 - $80,000 + Super (depending on relevant experience)