Client Success & Projects Coordinator

Artisan Deluxe Painters; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Artisan Painters Deluxe is seeking an organised administrator to support the Directors and keep multiple projects moving. You will handle client and supplier communications, quotes, proposals and project documents, and assist with scheduling and daily operations.

Based in Brighton, we value clear communication, proactivity and attention to detail. This role offers real influence on how we work and the chance to help us improve systems and client experience.

Qualifications

• Experience in administration, operations or customer service.
• A clear, confident communicator, in writing and over the phone.
• Highly organised, with a sharp eye for detail.
• Comfortable using Xero (or similar) and Microsoft Office.
• Calm and adaptable when priorities change quickly.
• Proactive, someone who notices what could run better and does something about it.

Responsibilities

• Being a friendly, professional first point of contact for clients, builders and agents by phone and email
• Keeping clients updated on scheduling and project progress
• Preparing and following up quotes, proposals and project documents
• Supporting scheduling and day-to-day operations across multiple projects
• Assist with job costing, invoicing and accounts follow-up in Xero
• Ordering materials and coordinating with suppliers
• Helping us improve our systems, processes and client experience

Skills

Administrative experience

Communication skills

Organisational skills

Tools

Xero

Microsoft Office

Job description

Artisan Painters Deluxe is seeking an organised administrator to support the Directors and keep multiple projects moving. You will handle client and supplier communications, quotes, proposals and project documents, and assist with scheduling and daily operations.

Based in Brighton, we value clear communication, proactivity and attention to detail. This role offers real influence on how we work and the chance to help us improve systems and client experience.