Administration & Client Services Coordinator

Artisan Deluxe Painters; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Artisan Painters Deluxe is seeking an organised administrator to support the Directors and keep multiple projects moving. You will handle client and supplier communications, quotes, proposals and project documents, and assist with scheduling and daily operations.

Based in Brighton, we value clear communication, proactivity and attention to detail. This role offers real influence on how we work and the chance to help us improve systems and client experience.

Qualifications

• Experience in administration, operations or customer service.
• A clear, confident communicator, in writing and over the phone.
• Highly organised, with a sharp eye for detail.
• Comfortable using Xero (or similar) and Microsoft Office.
• Calm and adaptable when priorities change quickly.
• Proactive, someone who notices what could run better and does something about it.

Responsibilities

• Being a friendly, professional first point of contact for clients, builders and agents by phone and email
• Keeping clients updated on scheduling and project progress
• Preparing and following up quotes, proposals and project documents
• Supporting scheduling and day-to-day operations across multiple projects
• Assist with job costing, invoicing and accounts follow-up in Xero
• Ordering materials and coordinating with suppliers
• Helping us improve our systems, processes and client experience

Skills

Administrative experience

Communication skills

Organisational skills

Tools

Xero

Microsoft Office

Job description

You'll work closely with the Directors to keep projects on track, keep clients informed and help us stay ahead of a busy, fast-moving schedule. It's a role with real variety and real influence. Your ideas on how we can work better will be heard and put into action.

Key responsibilities

Being a friendly, professional first point of contact for clients, builders and agents by phone and email

Keeping clients updated on scheduling and project progress

Preparing and following up quotes, proposals and project documents

Supporting scheduling and day-to-day operations across multiple projects

Assist with job costing, invoicing and accounts follow-up in Xero

Ordering materials and coordinating with suppliers

Helping us improve our systems, processes and client experience

About you

Experience in administration, operations or customer service

A clear, confident communicator, in writing and over the phone

Highly organised, with a sharp eye for detail

Comfortable using Xero (or similar) and Microsoft Office

Calm and adaptable when priorities change quickly

Proactive, someone who notices what could run better and does something about it

About us

Artisan Painters Deluxe is a well-established residential and commercial painting business based in Brighton. We take pride in delivering high-quality work, looking after our clients and having a team that enjoys what they do. We're a growing business that values good people and good ideas.