Case Manager: Drive Customer Outcomes

Michael Page; Queensland; On-site; AUD 70,000 - 90,000; Full time

Job summary

Michael Page is seeking motivated Case Managers to join a high-performing team in Queensland. You will manage your own portfolio of customer enquiries and cases from initial contact through to resolution, delivering timely and effective outcomes.

You will assess individual circumstances, coordinate stakeholders and identify practical solutions while maintaining accuracy, professionalism and a high-quality customer experience in a fast-paced environment.

Qualifications

• Experience managing customer enquiries and cases end-to-end.
• Ability to assess circumstances and coordinate stakeholders.
• Provide high-quality customer service with professionalism and empathy.

Responsibilities

• Manage a portfolio of customer enquiries and cases
• Investigate circumstances and assess outcomes
• Build trusted relationships with customers and stakeholders
• Resolve complex issues and identify solutions
• Handle sensitive conversations with professionalism and empathy
• Collaborate with internal teams to drive outcomes
• Maintain accurate records and documentation
• Prioritise competing demands in a fast-paced environment

Skills

Case management

Stakeholder coordination

Customer service

Problem solving

Empathy

Job description

Michael Page is seeking motivated Case Managers to join a high-performing team in Queensland. You will manage your own portfolio of customer enquiries and cases from initial contact through to resolution, delivering timely and effective outcomes.

You will assess individual circumstances, coordinate stakeholders and identify practical solutions while maintaining accuracy, professionalism and a high-quality customer experience in a fast-paced environment.