Executive Client Services Lead | Support to CEO

seek.com.au; City of Melbourne; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Direct CEO access

Cross-functional exposure

Career progression

Team environment

Melbourne office

Job summary

Seek is seeking a Client Services Manager to provide executive support to the CEO in Melbourne. This full-time, office-based role partners closely with the CEO to manage client relationships, contracts and service delivery across locations.

The successful candidate will coordinate meetings, prepare proposals and reports, maintain records in Monday.com and MS Office, and ensure high-quality client service in a fast-paced environment.

Qualifications

• Demonstrated experience in client services, account management, executive support, or a similar role.
• Strong relationship-management skills and a genuine commitment to excellent client service.
• Confident communication with clients, senior stakeholders and internal managers.
• Exceptional organisation with the ability to manage multiple clients, tasks and deadlines.
• Proactive mindset and ownership of tasks.
• Attention to detail and producing accurate, professional work.
• Excellent written communication and document-preparation skills.
• Experience preparing reports, proposals, quotations, presentations or business documents.
• Proficiency with Microsoft Office and business management systems.
• Experience with Monday.com, Canva and MYOB is highly regarded.

Responsibilities

• Supporting the CEO in managing her portfolio of clients, contracts and service locations.
• Acting as a key point of contact for clients and maintaining professional, responsive relationships.
• Coordinating client meetings, site reviews, contract reviews and service follow-ups.
• Preparing meeting agendas, recording actions and ensuring agreed outcomes are completed.
• Drafting professional client emails, reports, proposals, presentations and contract documents.
• Monitoring service delivery, client feedback, outstanding requests and agreed actions.
• Liaising with operations, finance and business support teams to resolve client matters.
• Coordinating quotations, contract variations, purchase orders and additional service requests.
• Maintaining accurate client records, service information and internal reporting.
• Managing and updating Monday.com boards to ensure information remains current and complete.
• Supporting monthly client reporting and contract performance reviews.
• Assisting with client events, community engagement and stakeholder communications.
• Creating and updating documents and presentations using Canva and Microsoft Office.
• Managing high volumes of tasks, correspondence, data and competing priorities on behalf of the CEO.
• Providing executive support, including diary coordination, meeting preparation and follow-up.
• Handling sensitive and confidential information with complete discretion.

Skills

Client services

Account management

Executive support

Relationship management

Organisation

Communication

Can do attitude

Discretion

Tools

Microsoft Office

Monday.com

Canva

MYOB

Job description

Seek is seeking a Client Services Manager to provide executive support to the CEO in Melbourne. This full-time, office-based role partners closely with the CEO to manage client relationships, contracts and service delivery across locations.

The successful candidate will coordinate meetings, prepare proposals and reports, maintain records in Monday.com and MS Office, and ensure high-quality client service in a fast-paced environment.