Client Success Coordinator: Onboarding & Growth

Nine Entertainment Co; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

18 weeks parental leave

Employee Exclusives program

Digital newspaper subscription

Stan subscription gift voucher

Job summary

Nine Entertainment Co is seeking a proactive Client Success Coordinator to onboard corporate subscriptions across print and digital platforms. You will manage existing accounts, renewals, and proactively identify opportunities for growth while delivering prompt support to client inquiries.

Reporting to the Client Success Lead, you will maintain accurate client records, support data-driven reporting, and contribute to a high level of client satisfaction in a fast-paced media environment.

Qualifications

• Strong written and verbal communication.
• Commercial curiosity with a mindset to identify growth opportunities.
• High attention to detail with good time management and organisation.
• Digital literacy across MS Office and Google Suite; familiarity with CRMs is a bonus.

Responsibilities

• Onboard corporate subscription clients across print and digital platforms.
• Manage and renew existing accounts within the Team Licence portfolio; identify upsell opportunities.
• Provide prompt, engaging support for inbound/outbound client inquiries via phone and email.

Skills

Communication

Time management

Attention to detail

Digital literacy

Team collaboration

Tools

Salesforce

Job description

Nine Entertainment Co is seeking a proactive Client Success Coordinator to onboard corporate subscriptions across print and digital platforms. You will manage existing accounts, renewals, and proactively identify opportunities for growth while delivering prompt support to client inquiries.

Reporting to the Client Success Lead, you will maintain accurate client records, support data-driven reporting, and contribute to a high level of client satisfaction in a fast-paced media environment.