Client Success Coordinator

Stan.; Sydney; Hybrid; AUD 55,000 - 68,000; Full time

Benefits offered by this job

18 weeks parental leave

Employee Exclusives program

Digital newspaper subscription

Stan subscription

Job summary

Nine Publishing is seeking an entry-level Client Success Coordinator to onboard and support corporate subscription clients across print and digital platforms.

You will manage renewals, respond to inquiries via phone and email, and keep accurate client records. The role offers flexible/hybrid working options and a chance to grow with a leading media portfolio.

Qualifications

• Strong written and verbal communication.
• Customer-first mindset with growth mindset.
• High attention to detail and time management.
• Familiarity with CRM tools (Salesforce) and MS Office/Google Suite.

Responsibilities

• Onboard corporate subscription clients across print and digital platforms.
• Manage and renew existing accounts within the Team Licence portfolio and identify upsell opportunities.
• Provide prompt support for inbound/outbound client inquiries via phone and email.
• Troubleshoot access issues and deliver ongoing post-sale care.
• Maintain accurate client records, user access rights, and publication preferences.
• Drive data accuracy in Salesforce and compile customer satisfaction reports.

Skills

Communication

Customer-focused

Account growth

Time management

Attention to detail

Salesforce

MS Office

Google Suite

Tools

Salesforce

MS Office

Google Suite

Job description

Company Description

Nine is Australia’s largest locally owned media company. We are home to premium, trusted news, sport and entertainment. Nine’s assets span free-to-air television, free and paid streaming, publishing and digital audio, and digital outdoor and retail media. Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones. As our iconic and emerging brands continue to evolve, we offer unique opportunities for you to bring fresh ideas, innovate, and make your mark on the future of Australian media.

Job Description

Joining Nine Publishing - home to Australia’s premier mastheads like The Sydney Morning Herald and The Australian Financial Review - this entry-level Client Success Coordinator role is the perfect launchpad for an ambitious professional aiming to build a career in media. Reporting to the Client Success Lead, you will play a central role in driving corporate client satisfaction, managing digital and print accounts, and delivering exceptional post-sale support across our market-leading portfolio.

Day to day you will:

• Onboard corporate subscription clients across print and digital platforms to ensure seamless, timely access.
• Manage and renew existing accounts within the Team Licence portfolio while proactively identifying upselling and growth opportunities.
• Deliver prompt, engaging support for inbound and outbound client enquiries via phone and email.
• Troubleshoot technical access issues and deliver dedicated ongoing post-sale care.
• Maintain accurate client records, user access rights, and publication preferences.
• Drive data accuracy in Salesforce and compile insightful customer satisfaction reports.

What you’ll bring:

• Strong written and verbal communication skills with a proactive, customer-first mindset.
• A commercial curiosity and eagerness to identify account growth opportunities.
• High attention to detail with excellent time management and organisational capabilities.
• Digital literacy across MS Office and Google Suite; familiarity with Salesforce or CRMs is a bonus.
• A collaborative team spirit with the confidence to take initiative in a fast-paced environment.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to ‘Employee Exclusives’ program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription
• More info at Nine Careers

Our Commitment to Diversity and Inclusion

We’re committed to a safe, respectful and inclusive Nine. From day one, you’ll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.