Customer Success Representative

KLC Recruitment; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training and development provided

Client-facing role with variety and 책임

Job summary

KLC Recruitment’s client is looking for a Customer Success Representative to manage an existing portfolio of clients and deliver end-to-end service in a subscription and information management setting. This role emphasizes client interaction, problem-solving and collaboration with internal teams to ensure smooth service delivery.

Ideal candidates will have experience in client service or account coordination, strong Excel skills, and a customer-first mindset, with attention to detail and the

Qualifications

• Experience in a client service, customer support or account coordination role.
• High attention to detail.
• Strong experience with Microsoft Excel.
• Strong communication skills and attention to detail.
• Organised, proactive and able to manage competing priorities.
• Confident using CRM or internal systems.
• Team-focused with a customer-first mindset.
• B2B, subscriptions or professional services experience advantageous.

Responsibilities

• Manage and support a portfolio of existing clients.
• Respond to client enquiries and provide day-to-day service support.
• Assist with onboarding and implementation of new client accounts.
• Prepare accurate quotes and process subscription orders.
• Manage claims and liaise with publishers and suppliers.
• Maintain accurate client and product records in internal systems.
• Ensure service level agreements are met.
• Work with finance on billing, payments and collections.

Skills

Client service experience

Attention to detail

Strong communication

Organized / multitask

Customer-first mindset

Team-focused

B2B / subscriptions experience

Tools

Microsoft Excel

CRM systems

Job description

Our client is a well-established organisation within the subscription and information management sector. They are seeking a Customer Success Representative to support an existing portfolio of clients and deliver a high standard of end-to-end service.

This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.

Key Responsibilities

• Manage and support a portfolio of existing clients
• Respond to client enquiries and provide day-to-day service support
• Assist with onboarding and implementation of new client accounts
• Prepare accurate quotes and process subscription orders
• Manage claims and liaise with publishers and suppliers
• Maintain accurate client and product records in internal systems
• Ensure service level agreements are met
• Work with finance on billing, payments and collections

About You

• Experience in a client service, customer support or account coordination role
• High attention to detail
• Strong experience with Microsoft Excel
• Strong communication skills and attention to detail
• Organised, proactive and able to manage competing priorities
• Confident using CRM or internal systems
• Team-focused with a customer-first mindset
• B2B, subscriptions or professional services experience advantageous

What’s on Offer

• Stable full-time ongoing role
• Training and development provided
• Client-facing role with variety and responsibility