Client Success Analyst — Remote APAC, AI-Driven Data & Support

KOR Financial Inc.; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Fully remote within APAC

Culture of trust and ownership

Competitive salary

Modern AI-enabled tool stack

Growth and ownership opportunities

Job summary

KOR Financial Inc. is seeking an analytical Client Success Analyst to work with institutional clients on implementations, data questions and day-to-day support. You’ll dig into trade data, test and validate client setups, and drive issue resolution, with a focus on leveraging AI tools to speed analysis.

Senior Analyst level offered depending on experience, with fully remote work within APAC. You’ll engage in onboarding, data mapping, and go-live readiness, while tracking client health and

Qualifications

• 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years)
• Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
• Strong analytical skills: comfortable with large data sets and Excel, and good at tracing an issue to its root cause
• Already using AI tools in your daily work and looking for ways to automate
• Clear, structured communicator with clients and internal teams
• Organized and reliable, able to juggle several client issues at once
• Based in APAC and happy to travel to clients occasionally (around 5–10%)
• Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, Jira

Responsibilities

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness
• Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix
• Respond to client questions on data, product and reporting rules, and own tickets through to resolution
• Triage incoming issues and escalates with a clear analysis attached
• Build and maintain client documentation, runbooks and FAQs
• Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work
• Track client health and adoption signals and flag risks or opportunities early
• Join client meetings and occasional on-site visits for kickoffs and go-lives

Skills

OTC derivatives

Regulatory reporting

Data analysis

AI tools usage

Client communication

Time management

APAC travel

Tools

Jira

SQL

APIs/JSON

ISO 20022

FpML

Job description

KOR Financial Inc. is seeking an analytical Client Success Analyst to work with institutional clients on implementations, data questions and day-to-day support. You’ll dig into trade data, test and validate client setups, and drive issue resolution, with a focus on leveraging AI tools to speed analysis.

Senior Analyst level offered depending on experience, with fully remote work within APAC. You’ll engage in onboarding, data mapping, and go-live readiness, while tracking client health and