APAC Customer Success Manager, AI Hiring Platform

Workday, Inc.; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Workday, Inc. seeks a Customer Success Manager to guide Paradox clients across APAC, driving value realization and adoption of AI-powered recruitment tools while fostering senior-level partnerships.

You will own success plans, coordinate QBRs, and collaborate with global teams to tailor solutions that meet client needs and support renewal and expansion efforts. You will develop deep product expertise, manage complex software environments, and thrive in a hybrid, time-zone-spanning role that

Qualifications

• 4+ years of experience in client success, customer service or account management.
• Technical understanding of HR technology ecosystems, including ATS, CRM, HCM.
• Proven track record to collaborate and build strong relationships with customers, especially at the executive level.
• Comfortable working remotely with a cross-functional team and clients across different time zones.

Responsibilities

• Serve as the primary contact for Paradox clients in APAC and guide them toward their business goals.
• Deliver exceptional service throughout the client journey and drive adoption of features and functionality.
• Develop success plans outlining critical factors, metrics, issues, and recommendations.
• Lead Quarterly Business Reviews to monitor client success, product adoption, and uncover insights.

Skills

Client success

Account management

Executive relationships

Cross-functional collaboration

Tools

ATS

CRM

HCM

Job description

Workday, Inc. seeks a Customer Success Manager to guide Paradox clients across APAC, driving value realization and adoption of AI-powered recruitment tools while fostering senior-level partnerships.

You will own success plans, coordinate QBRs, and collaborate with global teams to tailor solutions that meet client needs and support renewal and expansion efforts. You will develop deep product expertise, manage complex software environments, and thrive in a hybrid, time-zone-spanning role that