Remote APAC Client Success Director — Fintech Growth

KOR Financial Inc.; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

AI-enabled tool stack

Growth opportunities

Job summary

KOR is a VC-backed fintech delivering regulatory trade reporting solutions. We seek an analytical, hands-on client success leader to own APAC relationships and lead onboarding from kickoff to go-live and beyond.

You’ll partner with institutional clients, drive retention and growth, and shape how client success works at KOR. Based in APAC with willingness to travel 10–20%, you will oversee complex implementations, collaborate with engineering and sales, and bring regulatory insight into product

Qualifications

• 6+ years in OTC derivatives or regulatory reporting with client-facing or implementation experience.
• Strong knowledge of APAC regimes (ASIC, MAS) with exposure to EMIR, CFTC, SEC.
• Proven track record leading complex implementations for institutional clients.
• Experience owning client relationships, renewals and account growth.
• Analytical and data-driven, able to diagnose issues before escalation.
• Experience using AI tools to scale team work.
• Excellent communicator across technical teams and executives.
• Based in APAC and willing to travel 10–20%.
• Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, vendor/trade repo experience, scaling a CS function.

Responsibilities

• Own a portfolio of institutional client relationships across APAC, from operations teams up to senior stakeholders.
• Lead client implementations end to end: scoping, planning, coordinating with our engineering team, test cycles and go-live.
• Be the senior escalation point, working through complex reporting, data and regulatory issues with clients.
• Drive retention, renewals and account growth, and partner with sales on expansion and new client pre-sales.
• Define and improve client success processes: onboarding playbooks, health scoring, QBRs and escalation paths.
• Use AI and automation to scale the team’s work and lift the client experience.
• Bring client and regulatory insight back into product priorities and KOR working groups.
• Visit clients on-site for kickoffs, go-lives, executive meetings and relationship reviews.
• Director level: lead and grow the APAC client success team, including coaching analysts, and own CS metrics and reporting to leadership.

Skills

Client relationship management

Onboarding leadership

Data analysis

Communication with executives

AI tooling usage

Tools

SQL

APIs/JSON

ISO 20022

FpML

AI tools

Job description

KOR is a VC-backed fintech delivering regulatory trade reporting solutions. We seek an analytical, hands-on client success leader to own APAC relationships and lead onboarding from kickoff to go-live and beyond.

You’ll partner with institutional clients, drive retention and growth, and shape how client success works at KOR. Based in APAC with willingness to travel 10–20%, you will oversee complex implementations, collaborate with engineering and sales, and bring regulatory insight into product