Customer Success Specialist, AI & Data — Remote AU

Trustana Singaporeltd; Toowoomba Regional; Remote; AUD 60,000 - 90,000; Full time

Job summary

Trustana is seeking a Customer Success Representative (AI & Data) to work remotely from Australia. You will guide customers through onboarding, help them improve product data workflows, and explore use cases that demonstrate value.

You’ll support adoption, renewals, and identify growth opportunities while collaborating with product and engineering teams to share insights. Ideal candidates have 2–3 years in B2B SaaS, a data-friendly mindset, strong communication skills, and curiosity about new AI

Qualifications

• 2–3 years in Customer Success or similar roles in B2B SaaS.
• Strong focus on onboarding, adoption, and customer outcomes.
• Comfortable working with data (e.g. spreadsheets, product catalogs).
• Curious and proactive, open to exploring new tools including AI.
• Strong communication skills and ability to simplify complex ideas.

Responsibilities

• Build simple proof-of-concept use cases to demonstrate value.
• Support onboarding and help customers structure and improve their product data.
• Understand customer workflows and guide them toward better usage of the platform.
• Drive adoption, customer satisfaction, and ongoing usage.
• Support renewals and identify growth opportunities.
• Share customer insights with product and engineering teams.

Skills

Customer Success

Onboarding

Adoption

Data handling

Communication

B2B SaaS

Curiosity

Job description

Trustana is seeking a Customer Success Representative (AI & Data) to work remotely from Australia. You will guide customers through onboarding, help them improve product data workflows, and explore use cases that demonstrate value.

You’ll support adoption, renewals, and identify growth opportunities while collaborating with product and engineering teams to share insights. Ideal candidates have 2–3 years in B2B SaaS, a data-friendly mindset, strong communication skills, and curiosity about new AI