Client Specialist

Mortgage Choice Brisbane City; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Prime Location

Flexible hours

Growth & Mentorship

Supportive Culture

Job summary

Mortgage Choice Brisbane City is expanding its Brisbane CBD hub and seeking two energetic, organized, and proactive team members to drive growth. The role blends inbound client intake with creative digital marketing, ensuring warm, professional support and a strong online presence.

You will handle leads across web, phone and social channels, coordinate with brokers, and plan content for Instagram, Facebook, LinkedIn and TikTok, while contributing to paid campaigns and local engagement.

Qualifications

• Clear, confident phone manner with strong written communication.
• Experience managing social media platforms and basic content creation tools.
• Ability to handle multiple enquiries and keep CRM notes up to date.

Responsibilities

• Respond to inquiries across web, phone, portals and social channels; qualify client needs.
• Match qualified clients with brokers and schedule consultations; support onboarding.
• Plan, create and schedule content across Instagram, Facebook, LinkedIn and TikTok.
• Monitor local paid campaigns (Meta Ads, Google Ads) with leadership.
• Engage community by responding to DMs, comments and reviews.

Skills

Communication Skills

Tech & Digital Fluency

Organisational Drive

Positive Energy

Tools

Canva

CapCut

Social media scheduling tools

Meta Ads

Google Ads

Job description

Job Title: Client Intake & Digital Marketing Specialist (2 Roles Available)

Work Type: Full-time (Monday – Friday, 8:30 AM – 5:00 PM — flexible hours considered for the right candidate)

Salary: Competitive Base + Incentives (Negotiable based on experience)

About the Mortgage Choice Brisbane Hub

Job Title: Client Intake & Digital Marketing Specialist (2 Roles Available)

Location: Brisbane CBD (Main Hub)

Work Type: Full-time (Monday – Friday, 8:30 AM – 5:00 PM — flexible hours considered for the right candidate)

Salary: Competitive Base + Incentives (Negotiable based on experience)

About the Mortgage Choice Brisbane Hub

At Mortgage Choice, we take the stress out of home buying and financing by providing clear, trustworthy, and award-winning mortgage broking services. Our Brisbane City Hub is expanding rapidly, and we are looking for two energetic, organized, and proactive team members to help drive our next phase of growth.

If you enjoy connecting with everyday Australians, have a flair for creative digital content, and thrive in a vibrant team environment, this is the role for you.

The Role

The Client Intake & Digital Marketing Coordinator acts as the central link between Mortgage Choice’s prospective clients, our digital brand presence, and the broker team. The role holds dual accountability: maximizing conversion on incoming leads through rapid, professional qualification, diligent follow up, proactive support and strengthening the Brisbane Hub’s local digital presence through consistent content and campaign execution.

This dynamic role blends front-line client intake with creative digital marketing. You will ensure potential clients receive prompt, warm, and professional support while keeping our brand visible, engaging, and relevant online.

1. Inbound Lead & Pipeline Management

• Respond swiftly to incoming enquiries across web, phone, partner portals, and social channels.
• Conduct initial discovery calls to qualify client needs (e.g., first home buyer, refinance, property investment).
• Match qualified clients with our brokers and schedule consultations directly into calendars.
• Drive client engagement to ensure requests for information and documentation is received and the client onboarding is seamless
• Maintain clean client records and pipeline progression inside our CRM system.

2. Social Media & Digital Marketing

• Plan, create, and schedule engaging content across Instagram, Facebook, LinkedIn, and TikTok.
• Highlight local team wins, client settlement stories, market updates, and educational mortgage tips.
• Run and monitor local paid digital ad campaigns (Meta Ads, Google Ads) in collaboration with leadership.
• Build community engagement by responding to direct messages, comments, and online reviews (Google Business Profile).

What We Are Looking For

• Communication Skills: Clear, confident, and empathetic phone manner with strong written communication.
• Tech & Digital Fluency: Experience managing social media platforms (business tools, scheduling apps, Canva/CapCut basics).
• Organisational Drive: Ability to handle multiple enquiries, manage calendars, and keep CRM notes up to date.
• Positive Energy: A team player who brings initiative, reliability, and enthusiasm to our Brisbane CBD Hub.

Prior experience in financial services, mortgage broking, real estate, or digital agency support is an advantage, but great attitude, phone skills, and coachability come first.

What We Offer

• Prime Location: Work right in Brisbane City with easy access to trains, buses, cafes, and riverfront walks.
• Flexibility: Standard hours are Monday to Friday, 8:30 AM – 5:00 PM, with flexibility available for the right fit.
• Growth & Mentorship: Direct exposure to top-tier brokers and formal training in property finance and digital lead generation.
• Supportive Culture: Collaborative team atmosphere and regular social & fitness events.