Client Services Support Officer

Department of Justice and Community Safety; Geelong; Vor Ort; AUD 62.000 - 80.000; Vollzeit

Zusammenfassung

The Department of Justice and Community Safety is seeking a Client Services Support Officer at Western Plains Correctional Centre in Geelong, Victoria. You will provide essential services to people in custody, visitors and staff while keeping processes safe, accurate and timely.

Your role covers mail handling, prisoner property, stores and prisoner finance records; internal transport coordination; and delivering items across the prison with a focus on safety and customer service.

Qualifikationen

• No specific qualification is required for this role.
• Knowledge of relevant laws, policies, procedures, guidelines and regulations.
• Computer skills and knowledge of Corrections Victoria systems such as E Justice, PIMS or Oraclean.
• Understanding stores and warehousing operations.
• Knowledge of occupational health and safety practices.
• Strong customer service, communication and problem-solving skills.

Aufgaben

• Maintain accurate prisoner property records, stores and prisoner finance records.
• Deliver mail and support safe, secure property processes.
• Coordinate internal transport and deliver nominated items across the prison.
• Provide helpful customer service to visitors, staff and people in custody.
• Process accounts, update records and collect information for basic reports.

Kenntnisse

Customer service

Problem solving

Communication

OH&S awareness

Tools

E Justice

PIMS

Oraclean

Jobbeschreibung

Support vital prison services that help keep daily operations running.Work across mail, property, finance, transport and customer service.Build broad skills as you rotate through different service areas.Gain valuable experience in a modern correctional setting.Ongoing, full-time role earning $62,104 - $79,753 per year, plus super.What you will doAs client services support officer, you will provide essential services at Western Plains Correctional Centre.You will support people in custody, visitors and staff while keeping services safe, accurate and timely.You will:maintain accurate prisoner property records, stores and prisoner finance recordsdeliver mail and support safe, secure property processescoordinate internal transport and deliver nominated items across the prisonprovide helpful customer service to visitors, staff and people in custodyprocess accounts, update records and collect information for basic reports.About youNo specific qualification is required for this role. You should have knowledge of relevant laws, policies, procedures, guidelines and regulations.You should also have:computer skills and knowledge of Corrections Victoria systems such as E Justice, PIMS or Oraclean understanding of stores and warehousing operationsknowledge of occupational health and safety practicesstrong customer service, communication and problem-solving skills.To learn even more about this role, please read the position description. If you have any further questions, feel free to email Daniel Lewis at [e-mail] and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.How to applyPlease click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.IMPORTANT INFORMATION:Child safe statement of commitmentThe Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work. :::