Client Services Specialist – Referrals & Onboarding

Omnicare Alliance Limited; Port Macquarie; On-site; AUD 40,000 - 60,000; Part time

Job summary

Omnicare Alliance Limited is seeking a Client Services Officer in Mid North Coast NSW. The role handles enquiries, referrals and onboarding, acting as the first point of contact for participants, families and stakeholders. You will coordinate MAC referrals and maintain accurate records while delivering excellent customer service.

The position is part‑time (22.8 hours per week) and based on site in Port Macquarie, offering opportunities to impact participant outcomes and service delivery.

Qualifications

• Experience delivering high‑quality customer service to participants, families and stakeholders.
• Ability to coordinate referrals, onboarding activities and record keeping with accuracy.
• Proficiency using CRM systems and MS Office for day‑to‑day administration.

Responsibilities

• Manage inbound and outbound referrals, ensure timely follow‑up and progress through intake.
• Coordinate My Aged Care referrals, verify eligibility and start services.
• Triage enquiries and service requests, maintaining clear communication with participants.
• Provide professional customer service to participants, families and stakeholders.
• Maintain referral pipelines, monitor onboarding progress and follow up actions.
• Ensure accurate records and documentation across systems.

Skills

Customer service

Communication

Organisational skills

CRM platforms

Microsoft Office

Tools

CRM software

Database systems

Job description

Omnicare Alliance Limited is seeking a Client Services Officer in Mid North Coast NSW. The role handles enquiries, referrals and onboarding, acting as the first point of contact for participants, families and stakeholders. You will coordinate MAC referrals and maintain accurate records while delivering excellent customer service.

The position is part‑time (22.8 hours per week) and based on site in Port Macquarie, offering opportunities to impact participant outcomes and service delivery.