Client Services Officer

ORS; Corrimal; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Laptop provided

Intensive induction program

Career progression opportunities

Strong industry reputation

Job summary

ORS Group is seeking an enthusiastic Administration officer for our Wagga Wagga office. The role involves front-of-house duties, handling calls, booking management for NDIS services, and maintaining client records.

You will join a national admin team supporting multiple business functions and enjoy an intensive induction program. The successful candidate will demonstrate strong customer service, excellent communication, and attention to detail.

Qualifications

• Administration and/or reception experience preferred
• Customer service focus
• Exceptional communication with internal & external stakeholders
• Excellent attention to detail and organisational skills
• Ability to work in a team
• Willing to undergo National Police Check
• Willing to obtain Working with Children or Vulnerable Person check

Responsibilities

• Manage incoming telephone enquiries
• Manage bookings and rescheduling for NDIS services
• Front of house duties and greeting clients
• Allocate referrals to clinicians based on suitability
• Maintain site presentation and events preparation
• Complete site audits as required
• Create and update electronic client records
• Assist with reporting as required
• Perform additional administration duties as needed

Skills

Communication skills

Attention to detail

Time management

Teamwork

Job description

About the role:

We are seeking an enthusiastic and motivated Administration officer to join our beautiful Wagga Wagga office with 40+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.