Customer Service Officer

Prixcar Services; Adelaide; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Lunch and learn sessions

Cadetships and Apprenticeships program

Employee Assistance Program

Wellness program

Job summary

PrixCar Services is seeking a Customer Liaison Officer to support customers with administrative tasks, quoting, bookings, and accounts payable duties. The role operates part-time from 11:30 am to 4:30 pm across five days, based in Adelaide.

You will engage with internal teams and dealership partners to ensure accurate data entry and timely order processing. The ideal candidate will bring strong organisational and communication skills, experience in admin/customer service, and a proactive,

Qualifications

• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency with data entry and management systems.
• Experience in customer service or administrative roles preferred.
• Proficient with Microsoft Office applications.
• Positive, proactive and collaborative mindset.

Responsibilities

• Provide general administrative and clerical support to customers across multiple channels.
• Investigate and resolve customer issues by liaising with internal and external stakeholders.
• Manage front desk and reception duties as required.
• Develop and maintain strong customer service relationships and profiles.
• Arrange fleet registration, ordering panel parts and coordination.
• Accurately enter orders and pricing into the internal system; prepare quotes and process bookings.

Skills

Organisational skills

Communication skills

Data entry & systems

Customer service experience

Microsoft Office

Team player

Job description

The Company

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. We pride ourselves on delivering exceptional service and innovative solutions to our clients. Join us in making a difference in the lives of our customers while advancing your career in a supportive team.

We are currently seeking a passionate, customer focused Customer Liaison Officer to join our team and assist in a broad range of administrative activities. This is a Permanent Part-time opportunity with working hours between 11:30 am to 4:30 pm spread over 5 days/week.

The Position:

The Customer Liaison Officer plays a crucial role in providing seamless support to our customers and maintaining efficient operational processes. This position involves a variety of administrative tasks aimed at enhancing customer experience and ensuring accurate documentation. You will be responsible for quoting, booking, order entry, and managing accounts payable tasks, including raising purchase orders. Your attention to detail will be key in entering orders and pricing into our systems promptly and accurately.

What you will do:

• Provide general administrative and clerical support, delivering a personalised and professional service to customers across multiple communication channels
• Investigate and resolve customer issues/ requests by liaising effectively with both internal and external stakeholders to ensure seamless operations
• Manage front desk and reception duties, as required
• Develop and maintain excellent customer service relations and profile
• Arrange for company fleet registration, preparation; ordering panel parts and coordination.
• Accurately enter orders and pricing into the internal system
• Prepare quotes, process bookings, and handle order entry efficiently
• Generate reports and invoices as required by the team or management
• Assist with accounts payable tasks and raise purchase orders in a timely manner
• Arrange for delivery of vehicles to dealer or other destination when vehicles are ready for pick-up
• Work collaboratively with team members to meet KPIs and service targets
• Undertake other tasks and responsibilities as directed by management

What you will bring:

• Strong organizational and multitasking skills
• Excellent communication abilities, both verbal and written
• Proficiency in data entry and management systems
• Experience in customer service or administrative roles preferred
• Proficient Microsoft applications
• People person with a 'can do' attitude who is passionate, energetic and shows initiative
• Organised with excellent communication and interpersonal skills
• Flexible and a team playerPrevious experience in administrative controls/ procedures / co-ordination
• Experience with purchase orders and invoicing
• The ability to multi task and meet deadlines is essential

What we are offering:

• Permanent Part-time opportunity | 11:30 am to 4:30 pm working hours - 5 weekdays
• Reward and Recognition programs
• Be a part of supportive and friendly team
• Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
• Exclusive benefits and discounts from our partners, employee referral program, service recognition
• Wellness: Employee Assistance Program, wellbeing day

The ideal candidate will possess a keen eye for detail, ensuring all tasks are completed with high accuracy. You will be proactive in developing and maintaining customer relationships, contributing to our commitment to exceptional service.

We would love to hear from you!

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of Play, Passion and Care underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey!

Please note that all potential Prixcar team members are subject to medical and background checks.